Really Poor Customer Service Processed a refund request on 29th December 2021 in accordance with their instructions and still no response. Acknowledgement said to wait 14-21 days and we are mid March and nothing. No way to contact the organisation. Post script - further to the review on trustpilot Natalie has been in contact and resolved our situation. We are grateful. Thank you.

waste of time and money Chronomics have made this process rather too awkward and in the end, we booked two on-site tests at the airport. Actually, the test procedure isn't definitive since it isn't actually witnessed. Anybody could use the kit and send it back in your name. All a bit of a waste of time and money really.

Refund at last! Well after writing a bad review for this company, I actually received some prompt service. The refund I had requested in December 2021 was finally made. Just a shame that it took so long. A very polite and efficient person called Ibuken Adewusi arranged this within a few days. I really hope that the company will now review and improve their admin procedures.

Online waiting room does not work on Chrome Trying to get into the online waiting room on Chrome was a shambles. Nothing worked! I attempted to resolve via online chat but the service provided was abysmal - unclear instructions and 10 minute wait between responses. Managed to join the waiting room on another browser - from this point onwards, everything worked well.

I was in a right panic worrying Id paid… I was in a right panic worrying Id paid for the wrong test after contacting staff online they confirmed I was go to good with the test id ordered This put my mind at rest as there is so much to sort when going on a holiday, one less thing to think about!