0 stars A requirement to be a private provider on UK Gov is that they must deliver test results within 48 hours. PeploBio does not know the half of this. They are incompetent with horrible customer service. I dont know what type of a business is completely unreachable by phone and takes minimum a day to respond to emails but yet still writes the same generic reply about staff sickness. I understand the impact that covid has on businesses but this company clearly has no contingency plan for such situations. Day 7 and still no results...

Fantastic job Great job! Very responsive and helpful Customer Care. My test didn't go through at first and I have an early trip tomorrow! Sent a message and got a reply within minutes! Fantastic job and very helpful Thanks a lot!

Ordered 2 day PCR test through Zoomtest… Ordered 2 day PCR test through Zoomtest arrived with Peplobio details. Activated online and returned tests, Royal Mail tracking arrived 6th Jan, 8th of Jan still no returned results!! You cannot call as lines are closed and do not reply to any emails!! Pay for 24 hour service and no service levels of any sort for test or communication! Parents still in isolation. And we wonder why people dont follow guidelines!!! They have no option

Delayed 2nd Day Test PCR test results Our 2nd Day Test PCR test sample was delivered Monday 11.50 ( Royalmail delivery status info) but we did not get the results till 01.47 Thursday. Way beyond 24 hours, increasing our isolation time. Tried contacting them on the phone, no one picks up and emails do not get any response. Avoid this company

Very straightforward to do and quick… Very straightforward to do and quick resulting.