Late delivery and late results Unfortunately they didn't prepare properly for the Christmas/New Year period. They allowed people to buy tests that wouldn't arrive in time nor could be provided the result in the promised timeframe. It all went good before Christmas with my fit-to-travel lateral flow but my PCR to re-enter the UK arrived on day-3 technically putting myself at fault with government guidance. Then they're getting more than 24 hours since they received my sample to provide the results. In normal circumstances I wouldn't make a big deal of it but with the quarantine rule it's very bad. They shouldn't oversell.

Performed well, supportive and thorough. After initially submitting a negative age when entering birthdate, they fixed and promptly sent out results. All support was via email which was concerning to begin with but it all worked out, responses were very prompt. Hopefully the backend tracing is rigorous as I never felt my printed forms were required when traveling. This wouldn't be Peplobio's fault but the overall regulation. I'm all for safe travel.

Pcr testing I googled Guildford tests fit to fly pcr and many companies came up but fortunately close to us based at Surrey research pk was Peplobio. As an added bonus their tests were competivly priced at £49 each. The best part of this company was the most helpful assistance and reassurance I got from the dedicated staff. I asked many questions and ALWAYS got honest answers and helped me through anxiety of fear of testing positive on pcr after testing negative on lateral flow. I believed too many horror stories and kind Alihea assured me this isn't the case and thus wasn't, we all tested negative for 72 hr fit to fly to Thailand. A Great company to use and thoroughly recommend.

If I could give 6 stars I would If I could give 6 stars I would, the team at peplobio were not just helpful, they went above and beyond. I've never experienced customer service like this in my life. Covid testing is a nightmare to deal with but peplobio made life as easy, I could recommend a better place to buy you antigen test or any other products they offer. Their basic fit to fly antigen covid test are accepted within the EU as of 08.04.22 and I highly recommend you use peplobio. A very happy customer!!

Very efficient Peplobio Peplobio were very helpful and efficient. We had ordered flow tests only to find the rules had changed and we needed PCR tests. They very efficiently refunded the flow test and posted PCRs to us instead. The test kit was very easy to use, as was the online activation, and the result came through within 12 hours from when they received it. Very efficient service and would definitely use again.