Fantastic job Great job! Very responsive and helpful Customer Care. My test didn't go through at first and I have an early trip tomorrow! Sent a message and got a reply within minutes! Fantastic job and very helpful Thanks a lot!

If I could give 6 stars I would If I could give 6 stars I would, the team at peplobio were not just helpful, they went above and beyond. I've never experienced customer service like this in my life. Covid testing is a nightmare to deal with but peplobio made life as easy, I could recommend a better place to buy you antigen test or any other products they offer. Their basic fit to fly antigen covid test are accepted within the EU as of 08.04.22 and I highly recommend you use peplobio. A very happy customer!!

Still no result after 48rs Promised result within the hour now 48 hrs and nothing. I've emailed and reply said.... don't worry, technical issue that is being sorted. Still nothing. Emailed again. Waiting for reply. What did I pay for? Just a reference no. to satisfy UK passenger locator form. They've pocketed my money. From a practical point of view I'm no better off than using NHS LFT.

This is such a poor covid test… This is such a poor covid test provider. Does not send reference for plf straight away. Can’t contact them on the weekend. Should have stated this upfront before I had purchased. Edit: A few days after having a back and fourth via e-mail, I’d noticed that the e-mail with the reference number was from a different email address which hotmail identified as junk. It was not an unreasonable assumption to make-that since I was receiving emails from their customer service, I should have received all communications. Note to self-always check junk box. They had provided a refund and therefore I have adjusted the review accordingly.

I am experiencing issues with this… I am experiencing issues with this company because they are saying that my sample did not arrive at their lab although the tracking history shows that it is Delivered. I believe I have been scammed and I am in a very difficult situation because I was Covid positive only once! I will not be able to get the NHS recovery certificate. They are messing about with peoples lives and charge for it!