0 stars A requirement to be a private provider on UK Gov is that they must deliver test results within 48 hours. PeploBio does not know the half of this. They are incompetent with horrible customer service. I dont know what type of a business is completely unreachable by phone and takes minimum a day to respond to emails but yet still writes the same generic reply about staff sickness. I understand the impact that covid has on businesses but this company clearly has no contingency plan for such situations. Day 7 and still no results...

This is such a poor covid test… This is such a poor covid test provider. Does not send reference for plf straight away. Can’t contact them on the weekend. Should have stated this upfront before I had purchased. Edit: A few days after having a back and fourth via e-mail, I’d noticed that the e-mail with the reference number was from a different email address which hotmail identified as junk. It was not an unreasonable assumption to make-that since I was receiving emails from their customer service, I should have received all communications. Note to self-always check junk box. They had provided a refund and therefore I have adjusted the review accordingly.

SCAM Company - avoid!!! SCAM Company. Avoid at all costs. We are still waiting for our Day 2 results after having missed an entire week of work. Our tests were successfully delivered by Royal Mail but our test results (promised to arrive on the next day) are still a no show. There has been no communication whatsoever and there is no operational phone line. After the exorbitant price we paid for the tests we would have expected a basic level of effective service. Utterly frustrated.

Fantastic job Great job! Very responsive and helpful Customer Care. My test didn't go through at first and I have an early trip tomorrow! Sent a message and got a reply within minutes! Fantastic job and very helpful Thanks a lot!

I am experiencing issues with this… I am experiencing issues with this company because they are saying that my sample did not arrive at their lab although the tracking history shows that it is Delivered. I believe I have been scammed and I am in a very difficult situation because I was Covid positive only once! I will not be able to get the NHS recovery certificate. They are messing about with peoples lives and charge for it!