Unreachable. Never got my results. I was emailed the instructions and was told my results would be emailed in 2-5 business days. it has been 15 business days since they have received my samples. i have been calling and emailing for a week to check on my samples/get a refund. no response. i have yet to speak to a representative of this company. this has so far been the worst experience i've ever had with any company.

Got the goods Got the goods Haven’t done the test yet but buying experience was great.

I mailed in 5 samples almost a month… I mailed in 5 samples almost a month ago and still haven't heard my results. What's the point in testing early on when this is the turn around time. I've already gone with another company and received my results for the same samples I'm waiting on from you. Thanks for forcing me to test my plants twice. I will never order from this company again. Edit: it's been almost 2 months now. I guess they are in the business of straight up robbing people.

great customer service! I called in today to ask about a few tests i was going to be doing, was given all the info i need and they made sure i understood what to do before they let me go, great customer service!!

Ordered 24 tests, zero results Ordered 24 tests, was sent 22, tried for days to get in touch with someone to get the 2 tests that you owe me. Nothing. took the samples mailed them in. And then ordered 2 tests from Farmer freeman. Freeman tests show up, take the samples of the 2 you shorted me, sent them in to farmer freeman, received back the results today. Still no communication regarding my samples i sent 2 weeks ago from you. You do not answer the phone ever. You do not respond to email, or twitter. I guess i just threw away $240, you probably need it more then me since you are definitely getting sued for fraud. Take the money but do not give results equals ill see you in court. This is why I pay my retainer.