Happy with the service I was happy with the results and the process. My initial results were incomplete and required further testing, which I assume is normal. The additional test results were said to be expected within 2-3 business days, but they weren't provided until 10 days later after and inquiry from me. I haven't reached the flower stage yet, so I'm not sure if the results are reliable, but I assume they will be. Thanks for the useful service

I mailed in 5 samples almost a month… I mailed in 5 samples almost a month ago and still haven't heard my results. What's the point in testing early on when this is the turn around time. I've already gone with another company and received my results for the same samples I'm waiting on from you. Thanks for forcing me to test my plants twice. I will never order from this company again. Edit: it's been almost 2 months now. I guess they are in the business of straight up robbing people.

Support was responsive when I called Support was responsive when I called. I messed up the package and left them with no way to identify me. They gave me credit before finding my package and they still sent my results. In general, it seems to take a couple weeks to get a result which is a little disappointing but I will use them again because their price is the best I have found.

great customer service! I called in today to ask about a few tests i was going to be doing, was given all the info i need and they made sure i understood what to do before they let me go, great customer service!!

You took my money and never provided… You took my money and never provided results. Complete rip off...