Unreachable. Never got my results. I was emailed the instructions and was told my results would be emailed in 2-5 business days. it has been 15 business days since they have received my samples. i have been calling and emailing for a week to check on my samples/get a refund. no response. i have yet to speak to a representative of this company. this has so far been the worst experience i've ever had with any company.

Lack of communication is last straw Lack of communication is last straw. I understand sometimes companies experience employee shortages, bad batches or product issues. They have had my tests since June 23rd. Apparently a bad batch of enzymes postponed results. I stopped receiving any emails 3 weeks later. I have left voice-mail, emails etc with no response. I have more tests I have pre-purchased that I will not be using. Read reviews, this is not the first time. I do not recommend their services.

Big disappointment Big disappointment! Never received my results! One of my friends referred me to PhenoXpress and so far much better experience and faster turnaround time.

Got the goods Got the goods Haven’t done the test yet but buying experience was great.

Timely and Accurate I ordered once before when the company first got started, or at least when they were still working out the kinks with the assays. After a few hiccups, the company finally developed an amazing process that expedited the process. With the hiccups, they made their best attempt to remedy the issues, mainly by giving me a few free retests. This last time, there was no need for any retests, I got my results in a timely manner, plus, the tests were accurate in there results. I am a believer. Thank you.