Excellent company Excellent company, really fast shipment from USA to NL in 3 days Superior Laser marking compound at a reasonable pricing

Settled with the speed of a lightning Settled with the speed of a lightning - ordered on monday afternoon (US), picked up on wednesday (central europe). But with the small orders the price of shipping almost reaches that of the goods.

Super Customer Service There has been a significant delay in getting the product to me. But customer support has been fantastic, I’m very impressed by the responsiveness and genuine care for my situation.

Lots of potential My experience has been a mixed bag. My initial trials with the product were unsuccessful (Possibly user error!). They were done on a rather shiny stainless steel, (likely high in chromium and nickel?), and as of yet I have not had a successful attempt at marking those cleanly with a 55W CO2 laser, with a wide range of speed/power settings. I then tried marking a knife with a "Carbon" stainless steel (probably low in chromium?), and it marked absolutely beautifully. This renewed my hope. I reached out to brilliancelaserinks for help on the shinier steel, and while I received an email back in 2 days, they have not followed up with their help. I feel like the *want* to be really good, but I haven't received the support I need to really make this part of my regular product offering. I want to use this product, and really want to make it work, but as of yet this has not happened. This review could easily be 5 stars if I was able to get some support to help mark this shinier stainless steel. It worked amazing on the lower chromium SS. If I could replicate this easily on the higher one, this product would be incredible.

Didn't work on aluminum Got the marking spray but it didn't work on aluminum with my 10 watt diode laser. The mark wiped off. I tried different speeds and power and even scuffing the surface.