Delivery and product experience The delivery time and response time from the order was excellent, although the product was shipped to Europe / Germany. Unfortunately, the final price with all fees was 150% more expensive than the retail price in the US (shipping and import tax). After countless parameter settings and attempts with an 80 watt MOPA laser, the product unfortunately did not come close to my favourite (MoS2 spray), which produces a much better black on unanodised aluminium.

Unable to make a perminate mark Unable to make a perminate mark. I am sure it is operator error and I will continue trying. Thanks, Gene

Good product, great staff. Was leary about the product and I am just starting out in the laser engraving field. They sent me 2 samples, red and black. Both work as advertised. Will be purchasing the product for continued use.

Problem with the Adhesion of Ink Had a problem with the Brilliance ink bonding to raw aluminum. Had a great call with one of the service reps and was able to improve the adhesion dramatically. He had a great understanding of the process was able to help me through.

Super Customer Service There has been a significant delay in getting the product to me. But customer support has been fantastic, I’m very impressed by the responsiveness and genuine care for my situation.