Unauthorised wallet charges Scammers!!!!! On April 28, I received an email with a discount code for 80% off and began a subscription with 36 AED and payment authorization through my Apple wallet using face recognition from my mobile. Once payment (36.00 AED) is received, begin the onboarding process via the web rather than the mobile app, and unintentionally pick the BetterMe 1-on-1 Coaching Plan. At this point, I hit the back button and chose the skip option, while the money(149.99 AED) was charged automatically without wallet authorization. Please initiate a refund process on this to avoid future delays. Custom Plan #4501SKI3 Case ID: 9105786

The Very Best Customer Service EVER - NOT EXAGGERATING! Customer service at Better Me is TOP-NOTCH. No robots responding here. No automatic replies that have nothing to do with your question(s). Every reply was professional, courteous, and thorough. Every representative paid close attention to MY questions and responded to MY exact issues, point by point, every time. It took a few messages back and forth until I had my account figured out, but I was never frustrated that the customer service representative wasn't reading carefully or replying thoroughly. Shout-outs to Parker, Jade, Anna & Lucy for their stellar customer service, and a shout-out to Better Me for hiring & training their employees extraordinarily well! Thank you. This is the type of company I would be thrilled to work for and represent. Excellent service everyone!

Great Customer Service and Support Unfortunately, due to severe health issues, I was unable to start this program. However, the team at BetterMe was kind, understanding and extremely supportive of my situation. They refunded my full payment with sincere apologies and wished me well. That’s the kind of company with whom you want to do business. Kudos!

You have charged me approximately $150 You have charged me approximately $150. I called to cancel the app because all I want are your workouts no food plans no coaching know anything else. I received a very nice email saying my subscription has been updated. I will receive no more charges, but have full control of the app. I open the app and they want me to start all over again and sign up for a subscription after you told me I didn’t need it. Please advise.

I finally received a refund I finally received a refund for a purchase I made in error. I requested a refund 2 minutes after I realized there was an extra greater charge. After several emails back and forth with my explanations and their attempts for me to keep the service with a free gift, I received a refund. Thank you 😊