SCAM!!!!!!!!!!!!!! I ordered a swimwear bundle for my daughter and paid $46.63 extra for 2-day express shipping so that we could have it before our family vacation. Not only did I not receive my package in 2 days like I paid extra for, but I still have not received it one month later. This is despite several phone calls and multiple emails. 2.5 weeks after placing the order, I received a message saying that what I ordered was on back order and I needed to order a substitute. I emailed several times, called multiple times (always going to voicemail) and left a message saying that I do not want a substitute. I just want my money back. In summary, I paid money, I paid extra for 2-day express shipping, they never shipped it, and they don't even have it in stock, yet my credit card was charged on the day that it was ordered.

Zero customer service I ordered a swimsuit and was charged $7.95 shipping even though my order was over $100. Per their shipping policies, it should have been free. My coupon code also did not apply. I called customer service several times and emailed them. I was finally was able to talk to Ann and she told me that she would cancel my order after she was unable to adjust the shipping charge or price, but the refund would take around 10 days. A couple of weeks later, I followed up and I always receive a response a day or two later that they are looking into it. Well, I received a USPS message today (nearly 3 weeks after my conversation with Ann) saying my order that was supposedly cancelled will be delivered today. I wish I would have read the plentiful negative reviews about this company before ordering. I doubt that I will ever see my $100+ again. At the time of my review, there are 516 one-star reviews. It's hard to believe this company is still in business. Do yourself a favor and order from KT by Knix. I ordered a swimsuit from them at the same time as my Ruby Love order and received the order quickly without issue. I actually needed to return one of the items and it was very easy. There is a nice return link on their website that is easy to find and use. When I submitted my return, I received a message saying to donate my item and no need to ship it back! If this was Ruby Love, I would be waiting weeks or months for a refund. Also, KT by Knix swimsuits are very nice quality.

Goes above and beyond expectations! Ruby love has my back! I'm going on a trip soon and I will likely have my period at that time. I ordered a special swimsuit so I could enjoy myself without worry. This is my second suit. My first suit I always get many compliments each time I wear it! Super stylish! I had to exchange my current order and the staff were so helpul! They made the exchange easy and I really appreciated it. I can't wait to try on my new swim suit and be super stylish poolside without worry. Thank you Ruby love! I have young daughters, and when it's their time, I plan to be prepared with the first time kits and all the things! I wish I had this when I was little.

Scammed by this company I ordered a swimsuit in 2022 based on their size recommendation. It was way too small, I returned it and got a credit. I spent the last year and a half contacting them intermittently trying to get a replacement swimsuit. The swimsuit is always “back ordered“ (even though it appears that I could just order it on the website). Customer service no longer even responds. The company owes me $99 but at this point I think they’re a scam. ETA: I have put a few warnings on Social media about this company each time they leave a response saying that they will be in touch and that this will be resolved. After posting this, I did actually get a phone call from a not very nice customer service person recently, and I asked for a refund, but she tried to talk me into accepting a completely different swimsuit that I didn’t want, and when I asked for a refund instead, she basically hung up on me. My recommendation to stay away from this company still stands

RubyLove has NoLove for their Customers! Please heed this warning and save yourself a lot of hassle...do not buy anything from RubyLove. I have spent a significant amount of time trying to resolve an issue with this company to no avail. I purchased two swim bottoms from RubyLove based on their sizing chart provided. When they arrived, the sizing was completely off (they wouldn't have even fit my teen daughter). In addition, they were cheaply made (each swim bottom cost $69.99). I reached out to the company and asked if I could return them for a refund. They explained that due to sanitary reasons, I could not return them, but could send them back for store credit. They received my return on March 19th. They emailed me confirmation of this return. It is now April 11th and I still have not received store credit despite dozens of emails, voicemails and a plethora of phone calls over the past few weeks to their non-existent customer service. The canned response I received over and over again from "Clarissa" in customer service (who I am convinced is a bot), is that they apologize for the delay and they will "escalate my case to the team that handles store credit". The policy on their website states that store credit will be issued within 3-5 business days after receiving the return. It has now been 23 days and I have yet to receive store credit. This company is a complete scam with terrible customer service and I hope this review saves someone else the headache and hassle of ordering from RubyLove.