Scammed Scammed. Ordered two bathing suits for my kid. After paying they reached out to say they had… neither. Many many phone calls and emails later I still can’t get a response or refund. The phone never gets picked up and emails get a response saying they’ll get back to me. and now - they replied on here saying to call them - but it’s all fake! No one picks up! I just tried them twice more. I’ve left two detailed messages and called at least 20 times in addition to my emails.

Customer service number Ann at the customer service department. Was absolutely awesome. She was the one shining light in my experience. Otherwise I would give this company a lower rating. Thank goodness I was able to get her to help me figure out what was going on with my order. And more than helpful.

Thank you for FANTASTIC reliable cool products, Ruby Love!!! I purchased a First Period Kit for a child halfway around the world. Anne from Ruby Love helped me every step of the way, from converting sizes, changing the style of brief, and explaining accessories I was trying to decide about. She also made GREAT suggestions that helped me get the best value! Also, I ABSOLUTELY LOVE Ruby Love products, just as much as my family members do whom I purchase them for! We are never disappointed! We are always thrilled with performance! They have given comfort and security to my nieces. Now, their lifestyles don’t have to change because of a period. They can swim whenever, have sleepovers whenever, lounge whenever and always feel confident in their hygiene. And NO LEAKS!!! The products also save loads of money by being able to wash the reusable double sided pads! We are thrilled with Ruby Love! And want to share this with EVERYONE who has a girl in their lives.

Shipment incompleted, second half didn’t arrived I ordered two pieces of bikini five weeks ago. After two and half weeks I received only one piece for which I had to pay 25 EUR duty fee as I am from Slovakia, so this one piece didn’t cost me 69 dollars, but almost 100 EUR. Now I am waiting for another piece more than 5 weeks and if it arrives sometime or at least, I will have to pay another duty fee. I would never order from this company, if I knew this before.

Feeling much better I had a recent challenge with a back order item. The company responded to my concerns and was able to provide a substitute for the item that was initially ordered. I let this one issue cloud my positive experiences I have had over several years of being a customer. I am so happy that they are still the same company with the same values as the brand I fell in love with years ago.