Poor Communication Poor communication during entire process. Buyer walk through, we pointed out issues & they were ignored. We closed & the house still did not have the touch ups completed. Sales guy, kept calling us to come in before we signed, promising to keep us up to date with the process but only heard from him 3 times during the entire building process & heard nothing from him on closing/ after closing. At closing we weren’t even told where we could find our mailbox, had to just figure it out. If I could back, I would choose a different builder that treats its customers better, not just baits you in to complete the sale & then ignore you & your concerns the whole time. Wouldn’t recommend, do your research on these builders. There is plenty of builders who have much better reputation.

Terrible on warranty claims Everything went well buying the house. Excellent team work everyone did since day 1. But everyone disappeared not returning calls. no answers about a warranty claim. No one showed to fix the problems or schedule something. Terrible on that area warranty claims

4/5 everything was great and easy 4/5 everything was great and easy. Only not a 5 star review because we couldn’t schedule the blue tape walk through with enough time for the things to get done before close. But that wasn’t a huge issue because David the construction manager has been on top of everything we’ve asked for since closing. Steven the sales rep who worked with us was great and very responsive during closing.

Superior experience Thomas made my first time home buying process very easy with LGI homes. Very professional, dependable, and timely in responses to questions. I couldn’t have been happier with LGI’s processes and closing cost assistance. My closing was ready in nearly only 2 weeks from the date of the first viewing of the property! Highly recommended!

Poor customer service Poor customer service. The sales agent Manny Jauriqui was nice, at first, but when things got ugly, he started ignoring my calls. Totally unprofessional. I tried to backout of the deal, and I explained my situation to their "preferred" lender. I told them that purchasing a home could cause me financial difficulties down the road, but ultimately, they still deemed that I'm financially "qualified". They refused to return my 1K deposit. So they made a quick easy 1K out of me! Overall, BUYER BEWARE.