I spoke with both Scott (first) and… I spoke with both Scott (first) and Niki (second). They were both very informative and helpful, even as the office was closing and they were the only two left in the building. I'm happy to refer anyone I know interested in purchasing a fire pit to AMS Fireplace. Thanks so much for the easy handling of my purchase and your generous and patient interaction.

6" Stone lintel fix Prety fair deliver timeline from order. Order was correct. Only issue they only have a 4" steel angle bracket for like brick lintel. I had a stone lintel with a 6" steel plate to attach bracket, so if I was not creative, the screen would not have gotten installed. I used the 4" provided added another 4" plate drilled holes and bent ends to make a 6" bracket. they should have a 6" option for steel bracket.

Lost order demonstrated great customer service My order got "lost" and I called to try and confirm the status. The people at AMS were so responsive to my problem and kept me informed of their actions on a regular basis. The fact that I continually heard back from them until the product showed up at my house kept me from panicking about the order. Very appreciative of the customer service I received

There was an issue with Amazon and… There was an issue with Amazon and shipping but Anthony at AMS took care of it and made sure my item was ordered and shipped out to me. Thanks.

AMS Fireplace cares AMS Fireplace cares about your satisfaction. There are lots of sites out there with similar products, but whenever I work with the AMS team, they show just how much they care about your needs. The staff are very knowledgeable, kind and helpful. I definitely recommend shopping here!