Helpful to have a nearby showroom Helpful to have a nearby showroom to really see how nice the inserts are. Contacted by email with a product question and they got back to me next day. Product was easy to order online and I anticipate that it will look great in my master bedroom fireplace (replacing an old wood burning fireplace.)

Repeat Customer! After I sold my first house, I really missed the beautiful custom fireplace doors AMS built. I got several offers on the house and the new buyers were more than pleased with the look. I tried a decorative fireplace screen from Pier 1 at my new house, but I really missed those custom AMS doors. So I hired AMS to build me a new custom door set for the new house, along with a gas burner and glass beads. OMG! The results are absolutely gorgeous. My living room is 10 times more beautiful with these custom doors. Well worth the investment. Not only are the AMS products beautiful, they are also high quality. The reps who do the measurements and installation are very professional. I cannot recommend AMS enough.

I was so happy to find your website I was so happy to find your website! We had a backordered component that would have held up the completion of our project. We had already waited 8 weeks for the component and were being told that it would be at least another 6 weeks. You had it in stock and it was delivered within a week. You will know be our distributor of choice for further purchases.

The product shipped later than… The product shipped later than anticipated, and the AMS rep was rude on email when I inquired about this. I then got in touch with a second AMS rep who was super helpful, and she found the product sitting at the local courier facility waiting to be delivered. Due to delivery restrictions in my area, organizing the delivery was difficult. When the product was finally delivered, we discovered that the lava rock wasn't shipped with the firepit. This took an additional month before we received it.

Great customer service I have not received the product yet, however I did have a couple of questions about the product while shopping on the website, and so I called the store. Scott contacted the manufacturer for me and promptly got back to me with answers to all my questions, even sending me an invoice by email so that I didn't have to go back onto their website. Great customer service.