Lost order demonstrated great customer service My order got "lost" and I called to try and confirm the status. The people at AMS were so responsive to my problem and kept me informed of their actions on a regular basis. The fact that I continually heard back from them until the product showed up at my house kept me from panicking about the order. Very appreciative of the customer service I received

There was an issue with Amazon and… There was an issue with Amazon and shipping but Anthony at AMS took care of it and made sure my item was ordered and shipped out to me. Thanks.

Great customer service I have not received the product yet, however I did have a couple of questions about the product while shopping on the website, and so I called the store. Scott contacted the manufacturer for me and promptly got back to me with answers to all my questions, even sending me an invoice by email so that I didn't have to go back onto their website. Great customer service.

This was a great company to work with This was a great company to work with. They responded to me immediately. Once I sent them a picture of my existing fireplace with dimensions, I was sent pictures of great options for a gas log. Within a couple of days I had a beautiful gas log which we now enjoy nearly every night. I highly recommend them.

Very good customer service Very good customer service. I was shipping out of the country and not the standard procedure. There were complications but AMS resolved everything as soon as the came up.