Setup configuration There were 2 sets of install configurations, I (we) didn't realize the set explaining the connect in parallel then series was the correct one. Not the connect all in series didn't work. And the pictorial diagram I feel didn't explain the setup accurately, what looked like 2 'Y' connectors looked like a center hub with wires and plugs to connect the cables in series. Should of had the pictures of the 'Y' connectors in place of the drawing. Now correctly connected, we're only getting almost 550 Watts of input power, are we supposed to be getting a higher input? we haven't built the 2x4 stands yet, could that also be a factor in why we aren't reaching peak wattage? the solar panels do 'dip' a little, so they need the 'backbone' support to lay flat for optimal photo voltaic reception.

I called Mango customer support first. I called Mango customer support first. They took my order number, email address, and phone number - and said they would verify my purchase and get back with me via email. My units had come without the power cords to plug into the wall outlet - to charge as needed. Customer service came through. They got the cords to me. I’m very happy about that. They were also good at communicating via email.

Very difficult to set up a purchase… Very difficult to set up a purchase with payment options. Seems like the company would be able to take time like Veterinary clinics do with Care Credit to help the customer purchase the product without a run around. The CSR was pleasant but had no option for helping me. Still want to purchase the product.

Awesome Mango Power Technical Support The support team and especially Vevina and David are professional, respectful and stay with you till the problem is solved. Both David and Vevina followed up on all their commitments and made sure that the customer was comfortable with the outcome. I could not ask for anything more.

Massive capacity back up my whole house This is a mature home backup package that can be connected to the household circuit, apparently serving as an alternative to the Bluetti EP500 and EcoFlow Delta Pro. I'm slowly falling in love with it.