Brent Ormes
USAlthough there were mistakes in my… Although there were mistakes in my order the customer service team worked hard to get the items to me overnighted and make it right.
Michael Groman
USDon't Trust the Website. I recently ordered a DriveTite kit (10 pack) primarily for replacement parts for an existing cable railing project. The parts arrived quickly, within a week, and were well packaged. Unfortunately, a set of lock washers was missing. I contacted the on-line orders manager and was told StairSupplies no longer provides that part. I explained it was still included in their order form and shown in their on-line installation video. He could only say the company stopped providing the lock washers about six months ago and he will contact the web manager to edit the website. He also assured me the lock washer was not a critical part of the kit. An inadequate reponse in my view!
Jarad
USThey were easy to work with and the… They were easy to work with and the quality of my stair railing is excellent
Tony
USAwesome company. Thank you Great company to deal with. Product is outstanding. We absolutely love it. The self install process was a little challenging but was able to complete it. The techs were incredible and answered all my questions.
AB
USCustomer Service-Working with sales person when pricing… Working with sales person when pricing differential occurred from on line catalogue and final quote. Also contact name once moved into production. Expectations managed well