I thought this was going to be a good…but it. Was the worst!!! I thought this was going to be a good experience. They shipped my order too early, and then had it sit in a warehouse in Jacksonville for over 6 weeks. When they finally shipped it to my house, my installer said it was dry, warped, discolored, and in such bad shape he would not accept the delivery. It was sent back to Advantage and they charged me 7000 dollars for shipping and restocking. I am disputing this amount with my credit card company, American Express. I would not use them and if you want to call me I will share my experience with you. 305-803-7528.

I have spent over 10k on IPE wood and… I have spent over 10k on IPE wood and have made 3 orders to Advantage Lumber. The customer service is awful and delivery times are significant. When asking when an order will arrive, I have been always answered with a cryptic answer " Our order lead times are unto 14 business days and from then it is unto the carrier". I experienced additional issues and problems when asking about board split/cracking and was met with an immediate and defensive customer service rep. I could not even finish a sentence before this guy finished what I was trying to say...The first question "where did you store your wood? Thats why it cracked, did you read our website and policy?... These guys are a marketing machine drop shipping from several locations and don't care once your payment is made.

People make the difference People make the difference, the gal in the office and the gentleman in the warehouse couldn't have been more helpful or accommodating and friendly. Will be back first certain. Received the free t-shirt, thank you.

I bought a $20k IPE wood package from… NO WARRANTY. I bought a $20k IPE wood package from Advantage Lumber for all of 17x80 deck. It has been on for three years and treated with their expensive IPE oil every year. The deck started cracking all over with small splitting cracks. I spoke with advantage lumber today and was told their is no warranty on the wood. I had a wood professional look at the deck and he told me the wood was never dried properly. Now I have a $40k deck that looks like crap and no warranty from Advange. Would I buy something more from them again? You figure that one out. Very very disappointed. Too costly to replace again.

Frustration over lack of communication with Advantage I ordered two types of decking from Advantage on July 4. Since then a situation has arisen due to a miscommunication that has been a huge pain. I emailed Advantage on July 6 about adding wood to my order and was told they were out of it. But it wasn't explained that MY WOOD was out of stock. After not receiving the decking material for a few weeks I spoke with two different reps who assured me they were looking into the situation. Ultimately I was told that Advantage was out of the wood available to fulfill my order. But the lack of communication has been very frustrating. And I had to do the leg work myself to find out anything. Given the situation I hoped the company would simply send the wood from another location but because of free shipping on my order they will not.