I bought a $20k IPE wood package from… NO WARRANTY. I bought a $20k IPE wood package from Advantage Lumber for all of 17x80 deck. It has been on for three years and treated with their expensive IPE oil every year. The deck started cracking all over with small splitting cracks. I spoke with advantage lumber today and was told their is no warranty on the wood. I had a wood professional look at the deck and he told me the wood was never dried properly. Now I have a $40k deck that looks like crap and no warranty from Advange. Would I buy something more from them again? You figure that one out. Very very disappointed. Too costly to replace again.

Hats off, Attaboy, Cheers Bill Cummings at Advantage Lumber worked with me to select an awesome piece of tigerwood for a project for my granddaughter. Bill coordinated with Chico at the Buffalo Mill and hand picked a beautiful select piece of tigerwood for my needs. Bill and Chico even sent a photo of the piece and I can't wait to start working on it. I could not ask for better customer service and communication, not to mention super fast shipping and bulletproof packaging. Thank you and hats off to Bill and Chico Sincerely, John Winchester. Wi

Poor communication, damaged shipment, wrong shipment.....and no refunds Our order was damaged when we received it. We managed to work with what we had but nothing was refunded or replaced..not even an offer to. We then ordered specific pieces which took weeks to get and held up construction, only to find out that they sent the wrong ones, then they lost pieces...it was a total debacle. This went on for months until we finally gave up and decided to figure it out ourselves. Nothing again was refunded or even offered. Although I thought we spent a lot, I guess unless you are a commercial business with huge orders, you do not matter to them and I would look elsewhere.

Update! Cumaru Deck Replacement Process Company Name: G&A Fine WoodWorking Interiors, Inc. Customers Since: 2017 I just wanted to give a big thank you to the Advantage Lumber Sales team and a huge thanks to Edgar for helping us through this process. We've been a customer for years now and whats really helped that I've noticed is there customer service. Being able to work one on one with your vendor that places customer service at the front just makes everything at Advantage Lumber a smooth process and a store that stays true there word. As mentioned down below, we had issues with the material and Advantage Lumber sent out an employee, Edgar, to look at the deck and survey. I would like to share my thanks to Advantage for sending an expert and Edgar for assessing the area and answering all the questions we had. I appreciate you getting the process going and approved to be able to start the rebuild. Thank you for staying true to your word, we were able to get all needed material so the warp/break does not occur again. We opted in getting the 5/4x6 Cumaru to avoid an future issue that would cause warping or breaking of any sort. On top of the full length of cumaru needed we will be getting the wood plugs and top varnish. (Back-Story) -This past July of 2023 we placed in order for Cumaru Decking of 1,800' LF and were recommended by our sales rep to go for the 1x6 PLUS material. We had doubts on the thickness since we always purchase 5/4x6, we were assured that it wouldn't be an issue. It would later be installed and within a few months of installation the deck lifted and started to warp. We were told if issues arose that it could be sorted out and fixed at a later time. - Again thank you for making the process of getting an issue resolved from start to finish. Defiantly will be sharing my story to others of why choose Advantage Lumber! Best Customer Service on the west coast.

Returned to them to place an order Returned to them to place an order, and as always received great service from Isaias Pagan, that resulted in the delivery of both Tigerwood and Ipe. I had previously ordered a large order of Ipe for my previous home. This is my go-to source for service and quality!