Bill Cummings with Advantage Lumber has… Bill Cummings with Advantage Lumber has helped us on our current project tremendously. We build year round and it’s been very nice to start working with Advantage Lumber lately. Great service on all levels. Jason Bower Myrtle Beach, SC

Poor communication, damaged shipment, wrong shipment.....and no refunds Our order was damaged when we received it. We managed to work with what we had but nothing was refunded or replaced..not even an offer to. We then ordered specific pieces which took weeks to get and held up construction, only to find out that they sent the wrong ones, then they lost pieces...it was a total debacle. This went on for months until we finally gave up and decided to figure it out ourselves. Nothing again was refunded or even offered. Although I thought we spent a lot, I guess unless you are a commercial business with huge orders, you do not matter to them and I would look elsewhere.

People make the difference People make the difference, the gal in the office and the gentleman in the warehouse couldn't have been more helpful or accommodating and friendly. Will be back first certain. Received the free t-shirt, thank you.

Frustration over lack of communication with Advantage I ordered two types of decking from Advantage on July 4. Since then a situation has arisen due to a miscommunication that has been a huge pain. I emailed Advantage on July 6 about adding wood to my order and was told they were out of it. But it wasn't explained that MY WOOD was out of stock. After not receiving the decking material for a few weeks I spoke with two different reps who assured me they were looking into the situation. Ultimately I was told that Advantage was out of the wood available to fulfill my order. But the lack of communication has been very frustrating. And I had to do the leg work myself to find out anything. Given the situation I hoped the company would simply send the wood from another location but because of free shipping on my order they will not.

I needed about 8 pieces of lumber to … I needed about 8 pieces of lumber to complete some window sills and trim. The pieces need to be shipped LTL as they exceeded length and weight maximums for the parcel carriers. My schedule had me going in and out of town so delivery scheduling was critical so that I could accept the LTL shipments. Although we had to turn the shipment around once and try again, things worked out great. The multiple peices were well packed in two units and were not damaged in shipment. I can complete my project. Thank you Asia, the rest of Advantage Lumber team, ABF Motor Freight, and Basse Truck Lines out of San Antonio.