Frustration over lack of communication with Advantage I ordered two types of decking from Advantage on July 4. Since then a situation has arisen due to a miscommunication that has been a huge pain. I emailed Advantage on July 6 about adding wood to my order and was told they were out of it. But it wasn't explained that MY WOOD was out of stock. After not receiving the decking material for a few weeks I spoke with two different reps who assured me they were looking into the situation. Ultimately I was told that Advantage was out of the wood available to fulfill my order. But the lack of communication has been very frustrating. And I had to do the leg work myself to find out anything. Given the situation I hoped the company would simply send the wood from another location but because of free shipping on my order they will not.

Helpful Staff We ordered teak T&G decking from Advantage Lumber for our new-construction front and rear porches. The porches look great, but we ran short on material and had to contact AL for a few additional boards. The sales team was really helpful in putting together a small order to finish the job. A quality product and helpful staff, I'll be back for deck materials.

Business during COVID Placed a simple $405 order, including roughly $170 expedited shipping, for IPE samples to be sent to my construction site. Several weeks later - - nothing. No materials, no response from email customer service. LONG waits on the phone trying to track the order. Customer service telling me they will "speak to a supervisor and call me back"...No return call. I will apparently need to contact my credit card, claim fraud and dispute the charge. Just the worst company - massive waste of time.. 12/7/2020 I was contacted twice soon after posting this review, which I really appreciate. The emails were apologetic, blunt and honest. Apparently this company has been especially hard hit by COVID and shortages, both labor and lumber. I've been offered help and will update as this progresses. I'm under the gun on an expensive project and am hopeful.

I have spent over 10k on IPE wood and… I have spent over 10k on IPE wood and have made 3 orders to Advantage Lumber. The customer service is awful and delivery times are significant. When asking when an order will arrive, I have been always answered with a cryptic answer " Our order lead times are unto 14 business days and from then it is unto the carrier". I experienced additional issues and problems when asking about board split/cracking and was met with an immediate and defensive customer service rep. I could not even finish a sentence before this guy finished what I was trying to say...The first question "where did you store your wood? Thats why it cracked, did you read our website and policy?... These guys are a marketing machine drop shipping from several locations and don't care once your payment is made.

Good and Bad - BLACK ipe Good and Bad. We had a large shipment and everything went great with zero waste or issues. The next order to finish the project was about half the size and maybe 25% was unusable mainly due to color as IPE was BLACK, and way outside the normal variation we typically see and way outside color of other 90% of the job. Totally understand it is a natural product, not our first project over last 20 years of construction! They are not helping , so having to order some wood to finish from somewhere else. Seal and Heidi Klum looked beautiful together, but Black wood next to light not so pretty.