Poor communication, damaged shipment, wrong shipment.....and no refunds Our order was damaged when we received it. We managed to work with what we had but nothing was refunded or replaced..not even an offer to. We then ordered specific pieces which took weeks to get and held up construction, only to find out that they sent the wrong ones, then they lost pieces...it was a total debacle. This went on for months until we finally gave up and decided to figure it out ourselves. Nothing again was refunded or even offered. Although I thought we spent a lot, I guess unless you are a commercial business with huge orders, you do not matter to them and I would look elsewhere.

A very nice purchasing experience I found an inventory reduction deal listed and called in to see if I could inspect the "B" grade product I was interested in and received a very positive response. The sales rep Bill Cummings was very personable when showed me the material I was interested in. After I made the purchase, Bill discovered a discrepancy with the batch of material, but he quickly recovered with the help of his Team. Overall, Bill made the purchase experience very pleasant. At pickup time, the personnel that helped me load and secure the material on my trailer were very knowledgeable and helpful. From the reception to the material loading, overall this was a very pleasant experience. Thank you, to Team Advantage Lumber in Grover, NC

Hats off, Attaboy, Cheers Bill Cummings at Advantage Lumber worked with me to select an awesome piece of tigerwood for a project for my granddaughter. Bill coordinated with Chico at the Buffalo Mill and hand picked a beautiful select piece of tigerwood for my needs. Bill and Chico even sent a photo of the piece and I can't wait to start working on it. I could not ask for better customer service and communication, not to mention super fast shipping and bulletproof packaging. Thank you and hats off to Bill and Chico Sincerely, John Winchester. Wi

Frustration over lack of communication with Advantage I ordered two types of decking from Advantage on July 4. Since then a situation has arisen due to a miscommunication that has been a huge pain. I emailed Advantage on July 6 about adding wood to my order and was told they were out of it. But it wasn't explained that MY WOOD was out of stock. After not receiving the decking material for a few weeks I spoke with two different reps who assured me they were looking into the situation. Ultimately I was told that Advantage was out of the wood available to fulfill my order. But the lack of communication has been very frustrating. And I had to do the leg work myself to find out anything. Given the situation I hoped the company would simply send the wood from another location but because of free shipping on my order they will not.

Returned to them to place an order Returned to them to place an order, and as always received great service from Isaias Pagan, that resulted in the delivery of both Tigerwood and Ipe. I had previously ordered a large order of Ipe for my previous home. This is my go-to source for service and quality!