Business during COVID Placed a simple $405 order, including roughly $170 expedited shipping, for IPE samples to be sent to my construction site. Several weeks later - - nothing. No materials, no response from email customer service. LONG waits on the phone trying to track the order. Customer service telling me they will "speak to a supervisor and call me back"...No return call. I will apparently need to contact my credit card, claim fraud and dispute the charge. Just the worst company - massive waste of time.. 12/7/2020 I was contacted twice soon after posting this review, which I really appreciate. The emails were apologetic, blunt and honest. Apparently this company has been especially hard hit by COVID and shortages, both labor and lumber. I've been offered help and will update as this progresses. I'm under the gun on an expensive project and am hopeful.

Hats off, Attaboy, Cheers Bill Cummings at Advantage Lumber worked with me to select an awesome piece of tigerwood for a project for my granddaughter. Bill coordinated with Chico at the Buffalo Mill and hand picked a beautiful select piece of tigerwood for my needs. Bill and Chico even sent a photo of the piece and I can't wait to start working on it. I could not ask for better customer service and communication, not to mention super fast shipping and bulletproof packaging. Thank you and hats off to Bill and Chico Sincerely, John Winchester. Wi

Ridiculously high prices here Inflation is bad enough now days but...a $1600 set up fee for a 4ft long Ipe dowel 2" in diameter is just stupid. What a rip off! I wouldn't recommend this company if your looking for an honest value.

A very nice purchasing experience I found an inventory reduction deal listed and called in to see if I could inspect the "B" grade product I was interested in and received a very positive response. The sales rep Bill Cummings was very personable when showed me the material I was interested in. After I made the purchase, Bill discovered a discrepancy with the batch of material, but he quickly recovered with the help of his Team. Overall, Bill made the purchase experience very pleasant. At pickup time, the personnel that helped me load and secure the material on my trailer were very knowledgeable and helpful. From the reception to the material loading, overall this was a very pleasant experience. Thank you, to Team Advantage Lumber in Grover, NC

Poor morals and integrity. Ordered siding for my house and had it delivered. Upon delivery some of the boards were damaged which was fine, it happens. Could have easily been avoided by paying more attention to how they package and ship the items, and adding a little protection to the product of wood materials rather than some saran wrap. I refused the order due to damages and in the end I had to pay for return shipping as well (about $165) and a %20 restocking fee. They charged me $200 due to their poor packaging. I read similar reviews. It's apparent they do not care because profit is made when restocking. Response time to my calls and emails was pathetic. What a coincidence they were away on vacation in October, a popular time of the year but never responded to my 2nd email following his apology (must have went back on vacation).