Build quality poor. Customer service poor I have had a recurring issue with mould in my new build property (as has a neighbour on my development) since purchasing in 2020. Sigma homes have paid lip-service to rectifying the issue, but in general lack expertise to deal with issue. I am now having to make a formal complaint, and am seeking an independent to fix the problem which seems to result from a lack of quality control when laying the roof. On top of this, I have had the front of the property dug up as Sigma incorrectly laid the drains. The customer service team lack insight and are totally unhelpful. In general, I think this is a company that build houses with a top quality finish but fail to pay attention to basic details behind the scenes. My neighbours have had issues with electrics, plumbing, heating as well as basic things like ventilation. Would not recommend purchasing from this builder. Expect better when purchasing from a top-end builder.

We moved into our new Sigma home nearly… We moved into our new Sigma home nearly a year ago and it has been one of the worst experiences of my life. Despite a five-month delay the house was by no means completed. The standard of workmanship, particularly carpentry was rough and slipshod. The site manager admitted that a lot of work remained to be done and that the house had not been finished to an acceptable standard. Some of the more straightforward faults and omissions were addressed by the site manager in the short time that work was still ongoing on the site Unfortunately much remained to be done, some jobs could not be tackled until more fundamental problems had been resolved. Sigma's lack of organisation meant that tradesmen had wasted journeys and made the whole process more stressful, time consuming and inconvenient. Our house did not get finished to a proper standard. The workmanship was in some cases no better the second time. Pieces of wood were patched into skirting boards and painted over. Efforts were made to improve the appearance of this work but the joins are still obvious. Issues were certainly addressed but in some cases the manner in which they addressed was far from satisfactory. I understand that Sigma had problems finding tradesmen when our house was being built and I know that some of the earlier houses in the development were finished to a higher standard but our new Sigma home has been a dreadful disappointment

Our new Sigma home The buying process was made easy by the sales team who helped us through the process. The house turned out to be even better than our expectations with excellent sound proofing (our new home is semi-detached) and great underfloor heating. Any snags which have arisen have been promptly sorted out. All in all we are delighted with our new home.

Check before you sign. Good design and fittings of a reasonable spec. but heating system too complex. Mainly used sub-contractors with consequent poor attention to detail for carpentry, electrics and plumbing. Poor customer service with excessive waits to attend to snagging issues.

Our new home is cosy and comfortable… Our new home is cosy and comfortable and very well appointed. We have had good support for any snagging queries we had and the staff on site are always friendly and helpful.