Build quality poor. Customer service poor I have had a recurring issue with mould in my new build property (as has a neighbour on my development) since purchasing in 2020. Sigma homes have paid lip-service to rectifying the issue, but in general lack expertise to deal with issue. I am now having to make a formal complaint, and am seeking an independent to fix the problem which seems to result from a lack of quality control when laying the roof. On top of this, I have had the front of the property dug up as Sigma incorrectly laid the drains. The customer service team lack insight and are totally unhelpful. In general, I think this is a company that build houses with a top quality finish but fail to pay attention to basic details behind the scenes. My neighbours have had issues with electrics, plumbing, heating as well as basic things like ventilation. Would not recommend purchasing from this builder. Expect better when purchasing from a top-end builder.

First time new build - give it a chance We are a young family moved into our first new build. There is a lot of negativity about new builds but we chose to ignore and experience it for ourselves. The spec and finish of our new home is amazing and we cant fault Sigma for their customer care. Its so nice to move into a home, give the blank template a character and not need to spend a fortune on decorating. On move in we had no wifi to which it turned out to be a snagged cable. Sigma managed to get an open reach engineer out and resolve the issue the same day. Very impressed. The home demo provided before move in was really useful so we knew how everything works and how the home is built (for any DIY). Our family could not be more happy with our sigma home or the service from the team. I would recommend to anyone.

Quick responses Quick responses. Professional outfit. Felt valued throughout the whole process and loving our new place. Thank you Sigma Homes!

Check before you sign. Good design and fittings of a reasonable spec. but heating system too complex. Mainly used sub-contractors with consequent poor attention to detail for carpentry, electrics and plumbing. Poor customer service with excessive waits to attend to snagging issues.

It's been nearly a year since we moved… It's been nearly a year since we moved in and still the house is not finished to the promised specification and level of quality. A truly disappointing experience and misaligned definition of luxury.