When i order the parts your guys said… When i order the parts your guys said shipping is take 5 days 15 days later your guys send email that will send it out that too late for my job

The craftsmanship in building the… The craftsmanship in building the fittings is really great. Customer service is a bit lacking. I placed my order the first week of April and didn't receive for almost 4 weeks and had to almost beg for someone to return my request for an update - no one ever picks up the phone and I'm guessing they don't listen to VMs either... and the service ticketing portal is just as bad. Again, great craftsmanship, but terrible customer support.

I ordered a piece of merchandise from… I ordered a piece of merchandise from SMK and was told when it would ship and how long it would take before receiving the merchandise. Everything I was told was accurate and delivered with no defects. Thank you SMK!!

Quality product It took a few days to ship but I received a tracking number and the item arrived about 10 days after ordering it. This was my second purchase from them in 2 months and I would definitely order from them again if needed.

Should have just ordered from Home Depot Should have just ordered from Home Depot. Took 6 weeks for the part to arrive, and the quality wasn't any better than the Home Depot duct wye. Had to call in 30+ times with only 1 answered call. I was planning to cancel my order the day I called in about 8 times in a row when the status finally switched to "shipped".