Should have just ordered from Home Depot Should have just ordered from Home Depot. Took 6 weeks for the part to arrive, and the quality wasn't any better than the Home Depot duct wye. Had to call in 30+ times with only 1 answered call. I was planning to cancel my order the day I called in about 8 times in a row when the status finally switched to "shipped".

Good products, great prices, bad communication and packaging. Item seems sturdy and price was great. That’s where the good bit ends. Item was in stock and website indicated shipment expected within 48 hours. I was never notified of any delay or problem. Contacted SMK one week after order and got no response, tried again fiver or six days later, THIRD attempt two weeks after order was finally answered with a response saying that my shipment would be “bumped up.” It shipped the following day and arrived as expected. Packed in badly damaged box with no packing material. Thankfully, it is sturdy, some deformation during shipping can be corrected. Bottom line: Buyer beware. Products and prices are good, but if you need it in a hurry/on time or want good communication about problems and delays, this may not be the store for you.

Slow, no response, read the other reviews As others have stated: (1) SLOW processing time (weeks to months to fulfill order), (2) ZERO ability to get a response to emails, phone calls, or online requests/tickets, and (3) I wish I would have read these reviews before ordering. I ordered $520 worth of wyes on 28 Jan 2024. As of 14 Feb, the order status was still “AWAITING FULFILLMENT”. I made 4 online requests and 2 voicemails over the course of a week (the last of which was requesting cancellation of order), but I received no response. I ended up filing a dispute with my credit card company. If you can wait for months for the order, it sounds like they do good work. But, their customer service is nonexistent. On the website, they say core values are: Relationships, Quality, and Service. That was NOT my experience.

The order took almost a month from… The order took almost a month from placing it, to shipping. During that time I reached out more than once with zero response. I even emailed to cancel my order and no response. Parts finally arrived and one is not correct. I ended up spending more to get the right part from a reputable supplier. One star only because it wouldn’t let me leave 0.

Terrible customer service response to inquiries After placing the order, didn’t hear anything back about a date when the parts would come in, use the online messaging and left messages on the phone system multiple times and never got a response. Finally message to cancel the order and later that day, got the confirmation that the order was shipped. Extremely annoyed because we could’ve made the stuff ourselves much sooner had we known it was gonna take this long. It appeared that we were buying some thing off the shelf and obviously with 2+ weeks to ship that wasn’t the case