The craftsmanship in building the… The craftsmanship in building the fittings is really great. Customer service is a bit lacking. I placed my order the first week of April and didn't receive for almost 4 weeks and had to almost beg for someone to return my request for an update - no one ever picks up the phone and I'm guessing they don't listen to VMs either... and the service ticketing portal is just as bad. Again, great craftsmanship, but terrible customer support.

Should have just ordered from Home Depot Should have just ordered from Home Depot. Took 6 weeks for the part to arrive, and the quality wasn't any better than the Home Depot duct wye. Had to call in 30+ times with only 1 answered call. I was planning to cancel my order the day I called in about 8 times in a row when the status finally switched to "shipped".

Pathetic You don’t answer your phone or return calls. My order took over six weeks for delivery. I had to make threats in order to get anything done. Other reviewers had similar complaints. If you’re too busy to provide proper service then hire more people.

Quality product It took a few days to ship but I received a tracking number and the item arrived about 10 days after ordering it. This was my second purchase from them in 2 months and I would definitely order from them again if needed.

The COVID warrior While HVAC duct wyes are scarce due to national supply issues, causing the prices to skyrocket, the Sheet Metal Kid was able to make the wyes I needed and at a reasonable price. Keep up the good work!