Pathetic You don’t answer your phone or return calls. My order took over six weeks for delivery. I had to make threats in order to get anything done. Other reviewers had similar complaints. If you’re too busy to provide proper service then hire more people.

Good products, great prices, bad communication and packaging. Item seems sturdy and price was great. That’s where the good bit ends. Item was in stock and website indicated shipment expected within 48 hours. I was never notified of any delay or problem. Contacted SMK one week after order and got no response, tried again fiver or six days later, THIRD attempt two weeks after order was finally answered with a response saying that my shipment would be “bumped up.” It shipped the following day and arrived as expected. Packed in badly damaged box with no packing material. Thankfully, it is sturdy, some deformation during shipping can be corrected. Bottom line: Buyer beware. Products and prices are good, but if you need it in a hurry/on time or want good communication about problems and delays, this may not be the store for you.

Be patient, he's a one-man show and he has lots of orders just like yours I placed my order and within a week, because of Amazon and other "fast serve" companies, I was anxious to receive the product. I sent notes, tried to leave messages, wanted updates, but after 2 weeks did I understand that I was dealing with a one-man show. He wasn't going to drop everything to answer my internet questions or phone calls; I will get it when it is done. I received 2 perfect parts after about 3 weeks, and I think that was great.

Bought a 9x8 reducer Bought a 9x8 reducer. Had a difficult time finding the item locally. Other places were two times the price. The product is high quality materials with excellent manufacturing. Would definitely buy again!

When i order the parts your guys said… When i order the parts your guys said shipping is take 5 days 15 days later your guys send email that will send it out that too late for my job