The carpet was wonderful and the… The carpet was wonderful and the service men were spectacular

Lots of hidden costs never discussed… Lots of hidden costs never discussed with us. Then was told "read the fine print you signed" they do zero work. Contract everything out to several different jobbers. Most of them were nice. But overall feel like 20 k later not even close to satisfied. Would never recommend them.

THE WORST Installed laminate flooring 2 yrs ago and never came back to finish the trim. I called several times and Chad finally said they would come in a couple of months when things slowed down. That never happened. My health got bad, and my floor got worse. When cancer was gone, contacted Chad again an played email tag for months. He said I should have taken care of this years ago...yes, YOU should have. He says my floor is falling apart due to animals. It's not. Subflooring was to be replace and it wasn't. He will not honor warranty. Never finished trim. DO NOT GO THERE. You'd have better luck buying flooring at a Kmart.

We purchased carpet for our master… We purchased carpet for our master bedroom three years ago. Presently this carpet is coming loose in the seems and has become flat and undesirable looking. We reached out and told for the warranty to cover it, we must have the carpets professionally cleaned every 18 months. Rental shampooers do not count or ones bought. This is ridiculous to me. We don't even wear shoes in our home. This carpet is obviously poor grade and not installed well. Bad customer service and poor product!

Carpet One Floor & Home, Latham NY The salesperson in the store that we worked with (Laura) was great, but when the installers were ready to finish up, they called us to come by the house they were working in and complete the paperwork. One of the two installers immediately started complaining about the radiators in the three rooms (which if he looked at the plan grid, the radiators were clearly shown) saying that they should have been covered, but it was "too late to stop the job". The overall workmanship was and still is not what we expected from a professional and the same installer (Tom) said "it's adequate for a rental property". Um HELLO TOM, this house is NOT a rental property! I will NOT have these people back for future work.