Laura M was our sales rep and knew … Laura M was our sales rep and knew exactly what we needed based upon our price range and what we were looking for. The install teams for both the laminate and carpet were excellent. Frank was great also- we needed a slight repair and he was also very professioanal and excellent!

Carpet One Floor & Home, Latham NY The salesperson in the store that we worked with (Laura) was great, but when the installers were ready to finish up, they called us to come by the house they were working in and complete the paperwork. One of the two installers immediately started complaining about the radiators in the three rooms (which if he looked at the plan grid, the radiators were clearly shown) saying that they should have been covered, but it was "too late to stop the job". The overall workmanship was and still is not what we expected from a professional and the same installer (Tom) said "it's adequate for a rental property". Um HELLO TOM, this house is NOT a rental property! I will NOT have these people back for future work.

Great place for carpets! Great service and product; minor issue that was resolved quickly and fully to our satisfaction. Todd and Greg were very helpful in picking out the carpets and handling the installation. The selection, quality and price was very good. The carpets look beautiful! We would definitely use Carpet One again and recommend them to our family and friends.

Great customer service Great customer service. Worked with Laura in the Clifton Park store and she was absolutely wonderful. Everything flowed so easy from choosing my carpet to the sale and finally the installation. Our installer Bill was very professional and skilled at his trade. He did a fantastic job and would not hesitate to go back there again and recommend to others. Great job Carpet One!!

So-so We had three employees walk by and completely ignore us....as we stood at the reception counter. One stared right at us and kept walking, straight into his office (where he faced us, pretending he didn't see us). We were the only customers in the building. The flooring we purchased was fine, customer service sucks.