We will never use this company again for any of our flooring, tile or carpet needs. Expectations that were set did not meet actual experience. We only asked for one thing, a timely installation. Poor communications with in their organization contributed to a poor experience. Phone calls not returned, an unacceptable experience.. We will say the man who did the carpet installation did a very professional job. Our review does not impact on him. Please note according to your definitions this score is a two, I do not agree with these definitions. My score is really a 1 star in no way a 2 star. Thank you for asking my opinion, please consider these comments a gift to improve the customer experience for others.

Just one thing Everything went well through installation but one thing, being charged on my account when I didn't have the product installed yet. If that was explained to me during the selling process I forgot it. Our sales woman did a great job helping us pick the right carpet for our situation. The carpet looks great and the installers did a great job.

Carpet order I ordered my carpet and was not informed ths t it was in back order. The salesman said it would take 3-4 weeks for arrival and installation. The information of back order was available to the salesman, but I believe he did not inform me because, had I known it was going to take 8 weeks, I would not have bought my carpet from Carpet One. I would have left and gone to Home Depot or Loees instead. At the 4 week mark, I called and was told it was due in that week.. same goes for 5 week mark, 6 week mark and 7 week mark. I put off all other planned activities and appointments for 5 weeks so I could be available for installation. Carpet One did not even give me a reduced price for their mistake and my inconvenience. I chose them because I wanted to give my business to a specialty store instead of a big box store. Never again. I completely understand now why Lowe's and Home Depot are so successful. They deliver when individual retailers can't. I told everyone I know at work and my neighbors to never go to Carpet One.

So-so We had three employees walk by and completely ignore us....as we stood at the reception counter. One stared right at us and kept walking, straight into his office (where he faced us, pretending he didn't see us). We were the only customers in the building. The flooring we purchased was fine, customer service sucks.

Great place for carpets! Great service and product; minor issue that was resolved quickly and fully to our satisfaction. Todd and Greg were very helpful in picking out the carpets and handling the installation. The selection, quality and price was very good. The carpets look beautiful! We would definitely use Carpet One again and recommend them to our family and friends.