Two Rooms of carpeting We had a great experience with Carpet One Laura Madelone was very attentive in showing us different carpeting for two rooms She had great follow through and making sure we picked the best pile and colors The installers were very professional and did a great job We love our carpeting and would highly recommend Carpet One with Laura’s expertise A great value

The carpet was wonderful and the… The carpet was wonderful and the service men were spectacular

Carpet order I ordered my carpet and was not informed ths t it was in back order. The salesman said it would take 3-4 weeks for arrival and installation. The information of back order was available to the salesman, but I believe he did not inform me because, had I known it was going to take 8 weeks, I would not have bought my carpet from Carpet One. I would have left and gone to Home Depot or Loees instead. At the 4 week mark, I called and was told it was due in that week.. same goes for 5 week mark, 6 week mark and 7 week mark. I put off all other planned activities and appointments for 5 weeks so I could be available for installation. Carpet One did not even give me a reduced price for their mistake and my inconvenience. I chose them because I wanted to give my business to a specialty store instead of a big box store. Never again. I completely understand now why Lowe's and Home Depot are so successful. They deliver when individual retailers can't. I told everyone I know at work and my neighbors to never go to Carpet One.

We will never use this company again for any of our flooring, tile or carpet needs. Expectations that were set did not meet actual experience. We only asked for one thing, a timely installation. Poor communications with in their organization contributed to a poor experience. Phone calls not returned, an unacceptable experience.. We will say the man who did the carpet installation did a very professional job. Our review does not impact on him. Please note according to your definitions this score is a two, I do not agree with these definitions. My score is really a 1 star in no way a 2 star. Thank you for asking my opinion, please consider these comments a gift to improve the customer experience for others.

We purchased carpet for our master… We purchased carpet for our master bedroom three years ago. Presently this carpet is coming loose in the seems and has become flat and undesirable looking. We reached out and told for the warranty to cover it, we must have the carpets professionally cleaned every 18 months. Rental shampooers do not count or ones bought. This is ridiculous to me. We don't even wear shoes in our home. This carpet is obviously poor grade and not installed well. Bad customer service and poor product!