When we purchased our flooring When we purchased our flooring, we were given a $100 coupon for an area rug. We spent 8k on flooring. When we returned to redeem the coupon for an area rug to protect the new flooring, they refused to honor the $100 coupon; they said we needed to purchase an additional $1000 of carpet in order to use the coupon. Instead they offered us 10% off. Unacceptable. Also, they were the ones who measured for the flooring, they apparently measured incorrectly and we ended up with two extra boxes. They refused to take any back unless we paid a restocking fee claiming that since it was a custom order, no returns were allowed without a restocking fee. What a scam! Of course, they are going to order extra for everyone and make some money on the returns. I will never go there again.

Two Rooms of carpeting We had a great experience with Carpet One Laura Madelone was very attentive in showing us different carpeting for two rooms She had great follow through and making sure we picked the best pile and colors The installers were very professional and did a great job We love our carpeting and would highly recommend Carpet One with Laura’s expertise A great value

Great customer service Great customer service. Worked with Laura in the Clifton Park store and she was absolutely wonderful. Everything flowed so easy from choosing my carpet to the sale and finally the installation. Our installer Bill was very professional and skilled at his trade. He did a fantastic job and would not hesitate to go back there again and recommend to others. Great job Carpet One!!

Laura M was our sales rep and knew … Laura M was our sales rep and knew exactly what we needed based upon our price range and what we were looking for. The install teams for both the laminate and carpet were excellent. Frank was great also- we needed a slight repair and he was also very professioanal and excellent!

The floor looks good The floor looks good, the installation was good, but the installers didn't clean up the small scraps, threads, etc, and they didn't reconnect my computer. They left the floor a mess actually. For what was charged for installation, and that was a lot, I did not find this acceptable.