Daiwa chair poor quality fabric. We bought our Daiwa Massage chair about 4 years ago. While we love the massage part, different programs and all, the leather material is junk. It is flashing all over our carpet, and there is no way to repair it or even get it down to a no shred state. We are ready to tras it because it looks so bad, even though it’s in perfect working order. Why would you use such inferior material in a product that is meant to last many years?!!!

My husband is loving his new massage… My husband is loving his new massage chair. He works hard both in the office and on remodeling out home, so it has been a godsend. He's smiling more and taking less Tylonol (and drinking less whiskey LOL). We hadn't planned on buying one so soon, but we met an incredible salesman at the Seattle home show, and he sold us on all the benefits. It was the only thing we bought at the show. We're especially happy with the fact that my husband fits into it being that he's 6'5" tall!

Stuck in chair. After a preset massage the system turns off in the zero gravity position. No power available thru the controller or thru voice command. This has been happening since day one with delivery guys watching me stuck in the chair. In the begining i called and did steps with service people and still have the same problem. I called earlier this week and no one has called me back to get someone out here.

I am very pleased I was very pleased with the recent Daiwa delivery of my massage chair. The delivery team was professional, personable, and skilled. They arrived exactly as scheduled and efficiently brought the chair into the tight basement of my home. I was particularly impressed by their extensive knowledge of the chair's functions. They patiently explained everything to me in detail, ensuring I understood how to use all the features. Their willingness to answer my questions was greatly appreciated. The professionalism and knowledge of the delivery guys made the process smooth and enjoyable. As for the chair, I've only had it one day but so far it appears to do all that I expected it to do. I would highly recommend Daiwa to anyone considering purchasing a massage chair. I hope this feedback is helpful!

Excellent product, excellent company This company was extremely easy to work with. The delivery men were exceptionally polite & did a fantastic job assembling & placing our chair in the room. Very professional! The chair itself is wonderful -- well constructed, comfortable, beautiful. The bluetooth capability, speakers, USB port, & phone charger are all really great additions. I only have one less than 5-star comment & that is that the massage doesn't do the upper back & neck well. I'm not sure if I am not doing something correctly or if it is just the chair. Fixing this issue would make it perfect! Changing my rating to 5 stars as I just needed more experience in utilizing the settings correctly 🥴