phone number doesn't work... Their phone number doesn't work. They lie about having a live chat on their website AND they don't respond to emails. Awful customer service especially given how expensive their products are and how difficult they can be to setup. Not everyone is good with hex keys and giant metal poles. Go figure!

I paid over a thousand dollars for this… I paid over a thousand dollars for this thing almost a month ago and still can’t use it because it’s defective and customer service won’t return my calls or emails. Save your money folks 😤 For the amount of money I paid, you’d think customer service would be top priority. This company is the absolute worst.

Great Reputation and they have KLARNA! Roxanne was super helpful in answering my questions for the best pole finish for my concerns with living in a very humid climate. I just placed my order and I’m so excited! I did not do much research in poles before buying a cheap off brand one, and boy have I regretted it. I was able to use Klarna in order to make payments and I’m so thankful X-Pole USA has them as an option. I CANNOT wait for my new pole to arrive and once again, HUGE “thank you!” to Roxanne for being so knowledgeable and helpful. And THANK YOU X-Pole for making such good quality poles that every user raves about.

Safe, reliable products and fantastic customer service!! X-Pole USA NEVER uses plastic parts like some competitors. You are getting a well engineered product made from quality materials and safety in mind. With sizes and finishes to fit ANY pole dancer's needs and preferences, you will find the perfect pole at X-Pole USA.

Amazing company, products and customer service!! I've used XPole since 2007 both personally and in my business and I have to say that their products are top notch. I have never had any trouble with any pole I have ordered for myself, or a student. They stand by their products with amazing customer service and continue to further our industry with world class sponsorship, education, inspiration and support.