Great poles. Horrendous cx. Best poles but they clearly don't have enough competition, because their cx is maddening. I have multiple poles bought over a 7 year span so it's not like I got a weird one off experience of someone on a bad day. Every time I've called the person on the phone speaks to like I'm a moron and it's incredibly inconvenient that they have to waste time talking to me. Pricing and product details are frequently inconsistent with the website (several of my poles came with an included travel bag, when they made it a separate purchase, the website wasn't updated right away, but when I inquired there was no acknowledgement that it was a reasonable enough query - it's not like I demanded a free bag or anything. I've worked a lot of cx, I start conversations as a customer being overly nice and accommodating - and the attitude was that it was ridiculous and annoying for me to have asked. When I've asked for help with pole set up, while their tech knowledge is spot on, again I've always been treated with palpable disdain. You can get a feel for the coldness I'm describing reading some of their replies to critical reviews here. If you can, I reccommend buying from a pole studio, so they can deal w xpole on your behalf. The most egregious part of their cx isn't even the attitude though, it's the total ghosting in communication. All my pole friends share this impression and it's a bit of a joke, like ooh you got a reply from the one xpole person chosen to write an email this month! I've had so many queries where no one got back to me, ever even after I followed up repeatedly, and I either had to give up or chase them down via phone. I've frequently been passed from one person or department to another, had basic checkout functions of the website not work but not been able to get anyone to fix them or help with workarounds, or gone multiple months without an issue being resolved. Again, best poles by a LONG shot, but it's basically illustrative of why monopolies are bad for consumers. Xpole consistently conveys, in my experience, that you're lucky to be allowed to buy their product. Don't expect accessibility, empathy, kindness, or efficiency

Quality is sooo worth the Price! I was a little iffy with the price until I actually got my X-pole. To go from a cheap one to this is incredible! The grip and solidity alone make it insanely professional and easy to use. Set up was a breeze as well!!!

FedEx lost my package but XPole took care of me! FedEx lost my package but XPole resolved the issue by sending another pole and mount to me. Carolina wanted to make sure I didn’t have to wait any longer for my package. She is great. She truly cares for the customer satisfaction. The company truly cares that all customers get the VIP experience even if FedEx drops the ball on the delivery. I can’t wait to get my pole. Thanks to Carolina she will get the replacement one to me ASAP.

phone number doesn't work... Their phone number doesn't work. They lie about having a live chat on their website AND they don't respond to emails. Awful customer service especially given how expensive their products are and how difficult they can be to setup. Not everyone is good with hex keys and giant metal poles. Go figure!

Carolina Stone is hands down the best… Carolina Stone is hands down the best customer service rep that I have ever had the pleasure of speaking with!! I had run into an issue where I didn't get the full deal for the Black Friday promo and I was super nervous to talk to customer service to see if I could get it fixed. Not only was she super accommodating, she had the best attitude and I felt I could talk to her for hours! I understand it can be such a busy time fo the year in which it would be understandable that service reps might be getting burnt out but NOT Carolina! She's truly a gem and I have such trust in Xpole even more so now that they take the time to hire amazing customer relation reps!