The shipment was packaged together and… The shipment was packaged together and shipped very quickly. I had emailed a few questions before purchase and received a call back within 30 minutes to have a chat. Answered all my questions, and was nice to talk to a real person who knows the product to get answers, and very much appreciated the response time

Outstanding Service/Above and beyond I would have given a lower rating but the service was absolutely outstanding. I had a couple of early problems with the portable unit I purchased and Mike took care of them right away. The unit is working very well and I’m now happily cruising the Bahamas and not worried about where to get water.

Great service for a change Wally explained everything but then he sent the install manual, which was a big help. It has all the specs and dimensions that made ordering with the knowledge that it would actually fit. Water maker arrived in 5 days!!!

Super product Super product. Small wish - for international install - ask customers if they need extra pipes(hard to get locally). Thank you again. Very friendly support. Igor Dagayev

I purchased a 35 GPH 230V 50HZ unit in 2019 and it is still running like new!!! I purchased a 35 GPH 230V 50HZ unit in 2019. We have one problem in 2020 with the cylinder of the membrane cracking at the seal joint. This was replaced IMMEDIATELY by Mike and it was super easy to dismantle and reassemble. The unit has made tons of water since purchase and we could not have been happier. The costs of the unit, of the replacement filters IS not even comparable with other brands. The functionality is great. No fancy electronic remote controls that will drive everybody crazy. Just simple and effective hydraulic and mechanics simple to use and very effective. If I could redo this again, I would buy their DC models, in order to avoid running the generator to make water. I WILL RECOMMEND THIS BRAND to anyone who intends to install a water maker on a sailboat and does not want to deal with problems!!!!