Great sales rep and easy process. Im what you call an indecisive person. Going back and forth on products and determining what would be best for me at the moment. My sales rep Rhonda was super patient and made sure to answer any and all my questions. She guided me through the process and made sure to check up on me. Quick response, friendly support, and easy process. Never felt pressured.

Very responsive and provided excellent… Very responsive and provided excellent instructions to troubleshoot my issue. Great customer service.

Greatest customer support ever Greatest customer support ever. I was not expecting a reply on a Saturday when they are typically closed but they were able to quickly address my concern! Thank you so much!

I just bought my second machine… I bought a thunder laser 5 years ago and their amazing customer service is the reason I just bought another machine today. Special shout out to Chris and Brain on the service side who are always fantastic and Rhonda in sales.

Exceptional Customer Care Huge shout out to Brian and Chris for their incredible help on Saturday - a day when Tech Support isn’t even officially open. I hit my autofocus probe on the honeycomb tray while trying to engrave an oversized round. Sent a note after trying to fix it for a while and Brian responded in 10 minutes - asking for pictures. He then told me he could help and to stay tuned for a video he was going to upload for me to watch to get the laser head reattached to the gantry. Video was super helpful - fixed that but then the machine was grinding at the origin and seemed to be an end limit switch issue. Chris then chimed in and told me it was very likely the little black L shaped piece and to readjust - another video helped me unscrew and adjust it. First major problem I’ve had with this machine of my own doing and so grateful for the amazing help I received. Don't hesitate to buy this machine and work with this company.