Very grateful to the team Very grateful to the team! When I worked as an engineer in recent years and our company had the support of several support teams and departments, I consider now the Thunder Laser team to be one of the best.

Great team!!! Grant and the whole Thunder team were great at the ISA Expo in Orlando. They answered all of our questions and more. Grant took the time to not only walk me through the machine, but also my husband when I brought him to the Expo to see the laser. The team was friendly and very attentive to everyone I saw walk into the booth. They talked with everyone I saw and I can say not every vendor did that.

Aubrey made it easy!! Purchasing an item like the Thunder Nova is a big decision. I contacted Thunder Laser to ask questions and met their customer service representative Aubrey Gilbreath. I cannot speak highly enough about Mrs. Gilbreath. She made the process so easy. I was completely surprised on how good their customer service is. Mrs. Gilbreath walked me through the process and was available for every question I had. At the end, there was no doubt I was making the right decision. I highly recommend asking for Mrs. Aubrey Gilbreath When contacting this company.

Tone indicators ceased to work during… Tone indicators ceased to work during operations (this did not affect laser from working) Chris troubleshot in 2 emails (10 minutes) and I had a new control panel in 48 hours. Quick R & R and back in businessw!

Quick Support Response I had an issue with my Bolt and created a support ticket late in the day. They were able to respond the same day and replaced a faulty part at no cost.