Aubrey at Thunder Laser USA Aubrey at Thunder Laser USA. She is awesome Helped me get the accessories I needed for my new Bolt laser. Everyone I dealt with at Thunder was amazing,, from the Sales team to Aubrey in admin. Thank you so much for a customer friendly experience. The Thunder Bolt Laser we purchased has been amazing, well built and have had no issues at all. This is definitely the right machine for our growing business. We may need to add another.

Thunder Bolt is a Quality Laser We just got our Thunder Bolt, and it's a wonderful quality laser, that should last for many years. It's built so well! The engrave/scoring speed is so much faster than the laser that it is replacing, and this laser doesn't require the cloud nor has to use their exclusive software. We use Lightburn with the Bolt, and they make a perfect combination.

Very responsive and provided excellent… Very responsive and provided excellent instructions to troubleshoot my issue. Great customer service.

Tone indicators ceased to work during… Tone indicators ceased to work during operations (this did not affect laser from working) Chris troubleshot in 2 emails (10 minutes) and I had a new control panel in 48 hours. Quick R & R and back in businessw!

Quick Support Response I had an issue with my Bolt and created a support ticket late in the day. They were able to respond the same day and replaced a faulty part at no cost.