Thunder Laser USA Great Experience Thunder Laser USA sells great equipment. That’s easy to verify. Their customer service and support is equally as impressive. I have ZERO post purchase regret after sending them thousands of my hard earned dollars. I can’t wait to grow the business to the point where I can buy another Thunder!

Our laser cutter was down, Thunder Laser USA helped! Thunder Laser USA is responsive, fair, and extremely helpful. The company i work for was having problems with our laser cutter. Brian B. was incredibly helpful in diagnosing the problem. I then bought a part but ran into a problem on my end with shipping. Despite that Aubrey G. went above and beyond to make sure we could get our Laser Cutter back up and running quickly. Highly recommend them, they definitely earned 5 stars.

Changing manufacturers to Thunder Laser! I'm so grateful for Eric as he listened to me rant about my current laser manufacturer and all the issues I have had with their machine. He offered me two solutions and took the time to explain how Thunder's lasers and technical support would be a vastly different experience for me. I'm looking forward to having more peace of mind with Thunder's products! Thank you Eric!

Thunder Bolt - Wow! Outstanding! I feel the need to write this because it's often the case we’re compelled to take the time to document issues and displeasure products and companies but take a more measured approach when encountering something truly exceptional and unique. If you’re on the fence about buying the Thunder Bolt, don’t be. You will not be disappointed. My personal time with the Bolt and in dealing with Thunder Laser has been exceptional. In fact, I cannot think of a single thing I would change. What I expected was a really good product. What I got was a truly exceptional end-to-end experience that far exceeded my expectations. Bravo, I applaud you Thunder laser!

Exceptional Customer Care Huge shout out to Brian and Chris for their incredible help on Saturday - a day when Tech Support isn’t even officially open. I hit my autofocus probe on the honeycomb tray while trying to engrave an oversized round. Sent a note after trying to fix it for a while and Brian responded in 10 minutes - asking for pictures. He then told me he could help and to stay tuned for a video he was going to upload for me to watch to get the laser head reattached to the gantry. Video was super helpful - fixed that but then the machine was grinding at the origin and seemed to be an end limit switch issue. Chris then chimed in and told me it was very likely the little black L shaped piece and to readjust - another video helped me unscrew and adjust it. First major problem I’ve had with this machine of my own doing and so grateful for the amazing help I received. Don't hesitate to buy this machine and work with this company.