Nova 35 software issues Nova 35 software issues. Brian could not have been more friendly, patient, or helpful. What a great resource! I sincerely appreciate his help, knowledge, and patient with me as the Nova 35 I was running had a corrupted file that I had no way of knowing or figuring it out. Brian worked through the system, found the file, was able to delete it and got me up and running again. I really appreciate having him as a resource!

Thunder Bolt - Wow! Outstanding! I feel the need to write this because it's often the case we’re compelled to take the time to document issues and displeasure products and companies but take a more measured approach when encountering something truly exceptional and unique. If you’re on the fence about buying the Thunder Bolt, don’t be. You will not be disappointed. My personal time with the Bolt and in dealing with Thunder Laser has been exceptional. In fact, I cannot think of a single thing I would change. What I expected was a really good product. What I got was a truly exceptional end-to-end experience that far exceeded my expectations. Bravo, I applaud you Thunder laser!

Exceptional Customer Care Huge shout out to Brian and Chris for their incredible help on Saturday - a day when Tech Support isn’t even officially open. I hit my autofocus probe on the honeycomb tray while trying to engrave an oversized round. Sent a note after trying to fix it for a while and Brian responded in 10 minutes - asking for pictures. He then told me he could help and to stay tuned for a video he was going to upload for me to watch to get the laser head reattached to the gantry. Video was super helpful - fixed that but then the machine was grinding at the origin and seemed to be an end limit switch issue. Chris then chimed in and told me it was very likely the little black L shaped piece and to readjust - another video helped me unscrew and adjust it. First major problem I’ve had with this machine of my own doing and so grateful for the amazing help I received. Don't hesitate to buy this machine and work with this company.

Thunder Laser USA Great Experience Thunder Laser USA sells great equipment. That’s easy to verify. Their customer service and support is equally as impressive. I have ZERO post purchase regret after sending them thousands of my hard earned dollars. I can’t wait to grow the business to the point where I can buy another Thunder!

I appreciated the patience that Aubrey… I appreciated the patience that Aubrey gave me and my school district as we went through all the hoops needed to get the Laser processed. Quick replies are very much appreciated as well.