Excellent phone service for ordering… Excellent phone service for ordering the specific filters I needed. Most all filters for my site are ordered from Hydrafil due to their efficiency of processing and the quality of the filters.

Got my part to me quick Got my part to me quick. Helped me with finding the part initially. Great service and fast shipping. Will definitely return

Prices are unusually high compared to … Prices are unusually high compared to competitive products ie substitute/interchange and lead times are extended. Not always competitive with prices and often times customers aren't willing to wait for long lead times.

It has taken many calls & emails to try … It has taken many calls & emails to try to receive a corrected invoice. Still waiting, and only going to a generic voicemail.

Excellent service after I had… Excellent service after I had mistakenly ordered the wrong filters. I got a RMA by email after I called on the phone (they answered right away). I reordered the correct filters and they arrived in a couple of days. Thank you for overlooking my blunder. Shout out to Matt in customer service.