The experience to date has been great The experience to date has been great, just as it was when I last purchased the Filters. Unfortunately, I am currently in lockdown here in Auckland New Zealand and Covid has messed with deliveries which is not a problem for you. However, the process of ordering, confirming and despatch has been very quick and seamless. Much appreciated.

Excellent service after I had… Excellent service after I had mistakenly ordered the wrong filters. I got a RMA by email after I called on the phone (they answered right away). I reordered the correct filters and they arrived in a couple of days. Thank you for overlooking my blunder. Shout out to Matt in customer service.

Truly kind and helpful staff Truly kind and helpful staff, I just wish it worked out for us. I was in need of a new hydraulic fluid filter for our saw and ordered the same part number as the one we currently had. The first one was too long, but Matt was helpful and shipped out a replacement order for the correct length. Our shop manager came up to me a few days later and said the top was different than the one we had. I had emailed Matt about it and he was very helpful. Turned out I had ordered the wrong one based on just the part number. He quickly sent me a return label and issued a refund in a timely manor. I just wish this worked out for us, because I was very happy with the response time and the helpful staff. Our loss is someone else's gain. Thank you again for all of your help with my order.

Always easy to send an email for a… Always easy to send an email for a quote and receive it the same day. Never had an issue with any part of the ordering/shipping process and parts are always correct. I love the email updates with order status.

Changed review !!!! I have called Hydrafil for a week now and have never received a return call. I ordered 2 of an item and received 6 and I want to get it cleared up. After I posted this, they called me within minutes and resolved the problem. Tremendous customer service. I am really pleased. They had a new phone system installed, and that was the problem.