Fast & Easy Customer Service There was a mix up where 1 item had not shipped as noted. But it was simple and easy to communicate with someone my problem. And they were more than gracious in fixing it.

Top-Notch Customer Service! Thanks Will! I really must say, Will Dunn made the buying experience so incredibly easy. He's a great communicator, and was always ready within minutes to answer any questions I had for him. He was also able to facilitate amazingly fast expedited shipping. The industry-leading pricing, great quality, and Will's top-notch customer service make Lifting Equipment Store USA a no-brainer! They will have my business whenever I need lifting equipment!

Paint damaged spreader bar We received our $5000 spreader bar damaged and scratched up. We were told we could receive a bottle of touch up paint. You would think $5000 would suggest we get a spreader bar in tip top shape. Not the case and not impressed.

Will is the beesssstttt Will is the beesssstttt. I've had him twice now. He contacted me to let me know an order was backlogged, and even ordered something else for me (the product I asked him to). All I had to do was pay the invoice. Quick. Responsive. Informative. Accommodating. Great experience I will definitely keep ordering from this website.

Efficient and easy to deal with I was shopping around for an hoist, not a specific one- I just had some requirements to go by. I reached out to them and I was helped by Nadera Webster. They were able to recommend the best fit for us. Also, I was lucky enough they had it in stock- so that's a plus! They helped placing the order and the all transaction was so smooth and easy. The order was placed on a Thursday and on Monday the hoist was here at the plant. A tracking number was also provide, so we could monitor the shipment. On Monday they also reached out again to check whether the hoist had been received. So, customer service experience: 10/10