Will was very helpful in helping me… Will was very helpful in helping me understand what my equipment needs were to my specific situation, and gave me lots of options I can report to my bosses on. Hopefully we will be in touch soon!

Diego and Will are very knowledgeable… Diego and Will are very knowledgeable guys, know their rigging and can help you out if you are ever stuck in a vine. Got my Roundslings and shackles in 3 days after placing my order. Fast service compare to these old style rigging shops. Will purchase again.

Top-Notch Customer Service! Thanks Will! I really must say, Will Dunn made the buying experience so incredibly easy. He's a great communicator, and was always ready within minutes to answer any questions I had for him. He was also able to facilitate amazingly fast expedited shipping. The industry-leading pricing, great quality, and Will's top-notch customer service make Lifting Equipment Store USA a no-brainer! They will have my business whenever I need lifting equipment!

Will is the beesssstttt Will is the beesssstttt. I've had him twice now. He contacted me to let me know an order was backlogged, and even ordered something else for me (the product I asked him to). All I had to do was pay the invoice. Quick. Responsive. Informative. Accommodating. Great experience I will definitely keep ordering from this website.

Really bad communication - 4 days later and no confirmation of product being shipped Really bad communication. Placed my order and needed material for a project a week later. 2 days after placing order I called back because I did not receive a tracking number. Next day received tracking number. Looked up tracking number and it says UPS was making label, 3 days after order placed. Called back LES to see if I could cancel or return product as it appeared it would not arrive on time. NO returns on lifting straps? Really? No other shipping option than ground shipping. No help on customer support side. Too many other options to put up with this terrible support. Follow Up.... Will contacted me and explained they were looking at the issues and going to make improvements. I can appreciate this approach. I too have customers that have needs I can not meet. 2 things I do when that happens, communicate immediately, and try to improve the process. I am happy to say LES has communicated they will try to improve on these issues, and that is all I can ask for. Thank you for your support to address my issues. It is appreciated! Three stars for your attitude.