GrowAce.com

735 Challenger St., 92821, Brea, United States
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3.80
Based on 20 Reviews

5

65.00%

4

5.00%

3

0.00%

2

5.00%

1

25.00%
About GrowAce.com

As a leader in hydroponics equipment, we offer a range of items such as LED grow lights, grow tents, and HPS grow lights. Visit us online today at GrowAce.

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Michael
GB

Worst company in the industry. Stay away!! Growace.com took my $1000, then sent me the wrong fixture. After arguing with me for 3 weeks about a refund and how it was the right light that they had sent, and that it was the one that I ordered, and how I needed to send more pictures, I finally proved them wrong, and they had to admit it. I had been emailing about a refund for weeks, then without my permission they ship me the fixture they were supposed to send back in November with no tracking information so I can't see it coming to be home to refuse it. I even have the email stating they would send tracking info. Now I have to go to credit card company and charge it back. Worst company in the industry. Never buy from them, go anywhere but Growace.com. It won't be cheaper if you value you time and a life with less hassle.

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Steven Culbertson
GB

Bought a 1000 hps cool tube Bought a 1000 hps cool tube, with a bad bulb, I had to order another bulb on my own to figure out what was the problem. They do not stand behind their products and want you to jump through a bunch of hoops and send emails and pictures and very long video that requires too much space for a regular email and it takes 3 to 5 days for each back and forth response. And all this for them to not even replace the item. Bad company!!! Stay away!!! They have changed business names before.

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sean Winston
GB

Great service So far my experience with this company has been nothing but stellar. I had a small issue with my initial order, but Earl was quick to find a solution. I'll definitely be shopping here again!

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Jeremy Tomasso
GB

STAY AWAY STAY AWAY. I WILL NEVER USE THIS COMPANY AGAIN. Paid for overnight shipping when they drop ship and not actually in possession of the item. Order a light on a Monday 1 day expedited shipping. Got my light Friday. They charged me $105 extra. Asked for refund and was told that I wouldn't get it until I got the light. Light showed up and was clearly an open box item not brand new. Complained and sent pictures before I even opened it and said I wanted a refund. I was told to open it. No surprise it wasn't packaged correctly. Styrofoam didn't stop light from moving around. Box of extra wires was just tossed in loose banging around on the inside. No surprise when I plugged it in l, it only lit up red. Went back on their live chat (which said they were online) provided additional pictures. No one bothered to respond. After an hour I gave up and disputed the charge with my card provider. AGAIN. BUYER BEWARE. STAY AWAY. I WILL NEVER USE THIS COMPANY AGAIN.

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Steven Cole Grubb
GB

New First time customer New First time customer, I ordered 4 days ago, one if wich was a Holiday and my order showed up on my porch today fast!. What i ordered was accurate to the description. I will shop from Growace.com again. Highly recommend, and remember people seldom leave reviews when they are satisfied with the purchase but EVERYONE leaves a bad review when they are dissatisfied with the purchase hence why there may be more bad reviews than good on here

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