Excellent Service I had a couple of minor issues with my machine and Atezr was very quick to respond and send the parts that I needed. I'm new to diode lasers and they were very helpful and understanding. One of the issues I had was with the focusing lens. Atezr didn't just send a lens, they sent the lens assembly to me so all I had to do was screw it onto the module. I am very satisfied with the service I've received.

Ease of use, solid construction and plenty of power. Just a beast of a machine. I purchased my P20 Pro when it first came out and recently received their 5W laser. Having used the 20W with the extension to make numerous projects and gifts I was eager to see what the 5W machine would do. Let me say I was not disappointed. Powerful enough engrave and cut light wood, cardboard and even etch slate. I am VERY impressed by the output. The setup was easy as I had already done it with the P20 Plus. If I had one con it is the small print as my eyes aren't what they used to be. Now if Atezr would like me to provide another honest review they could send me one of their new L2 models or their 35W. :-)

60 days without warranty repair or refund Feb 9, 2024, for 60 days I have had no usable laser machine (Atezr P20) or money to buy a different machine due to numerous excuses and delays and failure to honor the warranty by Atezr. Dec 11 notified Atezr my focusing lens was etched and asked for advice. Next day Atezr agreed to replace it under warranty, on Dec 13 Atezr said they would ship the replacement part. 21 days later I requested a shipment update. Jan 4 Atezr “claimed” was damaged in shipment would resend, actually shipped it on Jan 16. On Jan 27 the part sent arrived but it was the WRONG PART - 47 days to get the wrong part and not using my laser. Jan 31 Atezr said they would refund my purchase and said they needed Paypal info, I sent it the same day. Feb 2, Atezr wanted to confirm my paypal information, I confirmed the same day. Feb 4 I set up a Money Request through Paypal to make it easier, which Atezr confirmed on Feb 6 and said “payment should be directly credited to your account”. In my opinion and based actual interaction with Atezr, the customer service is very bad and they will not honor their warranty obligations.

Best experience I consider atezr cnc lasers to be of high quality. The aluminium frame construction is very rigid, which allows high feed rates without vibration and scraping of the structure. My p20 also has a high quality laser head with which I have made many creative products over the last six months. My next choice would be the Atezr again, this time with 35W of power.

Very impressed with my Atezr P20 Plus... I am very impressed with my Atezr P20 Plus laser. The performance is very impressive. In my tests it meets or exceeds the performance of the $10,000+ Epilog Fusion M2 40w CO2 lasers we have at the school I teach at (aside from etching glass without a coating, but that wasn't expected because diode vs CO2). Also, Atezr's customer service has been very responsive and proactive about keeping me updated about the shipping status of the accessories I ordered with my laser. They were both on backorder at the time of my initial order and Atezr customer service reps have kept me updated every step of the way. Top notch customer service!