The worst Customer Service I experienced Their customer service is the worst I have experienced in many years. On the third day of use, the machine was working at 50% power in engraving and cutting. After sending countless emails and videos without receiving a coherent response, I requested the RMA and the return of my money. Since they ignored my claim and stopped responding, I sought PayPal protection but unfortunately, they only protect you if the paid item is not received, but not if it is defective. Based on this experience, I recommend not buying these machines if you need technical support or a warranty for the sale.

Best power laser After a deep searching I decided to go for V35 plus, a great upgrade on my old 5w engraver. It looks well made, strong and precise, with high cutting and engraving power. Just finished assembling and made some easy tests. Really love it. Beside that I can say the customer service is snappy and very close to you, with responsive and exhaustive answers. everything seems to run smooth and pleasent. Thanks a lot to Mona. Mario

Excellent Service I had a couple of minor issues with my machine and Atezr was very quick to respond and send the parts that I needed. I'm new to diode lasers and they were very helpful and understanding. One of the issues I had was with the focusing lens. Atezr didn't just send a lens, they sent the lens assembly to me so all I had to do was screw it onto the module. I am very satisfied with the service I've received.

Don't buy from them! ATEZR has lied to me since may. I won an engraver in May for mothers day contest, and they refuse to send me my prize. They won't answer my emails, nor send me what I won. Customer service is a joke. Why lie to your customers. Would never buy from them again

Atezr apparently makes a good laser… Atezr apparently makes a good laser according to several YouTube sites. However, their support is abysmal!!! Chinese service is does not exist in any way, shape, or form. Their philosophy is simple. Purchase a product and you are on your own - imported laser products as well. Instructions are non-existent, phone (California #) does not work, and e-mails inquiries are simply useless. "Ricky" indicated that a professional would get back to me yet it has been since mid December and no response...period. They did one follow-up asking for a video of the issue, which was forwarded to them on 12/25/23. Have emailed two requests for follow-up with no replay. –------- Update: Finally, mid January, they have been responding through email. Communications/language issues are a big issue. Their responses are 24 hour behind due to Cinis being on the opposite side of the globe. Find it stunning that there is no US English speaking Service center. Clearly, they need need to understand the US consumer expectation and how high the bar has been set in excellence over generations.