Excellent Service I had a couple of minor issues with my machine and Atezr was very quick to respond and send the parts that I needed. I'm new to diode lasers and they were very helpful and understanding. One of the issues I had was with the focusing lens. Atezr didn't just send a lens, they sent the lens assembly to me so all I had to do was screw it onto the module. I am very satisfied with the service I've received.

ATEZR P35 I bought a P35 lazer engraving machine with accessories a month ago. Everything went fine. The machine was easy to assemble, the manuals are easy to understand - and my first engraving and cutting results on paper, cardboard, wood and metal are great. I had not expected such precision. So I am perfectly happy with the P35 and I'd buy it again anytime.

No support The website phone number does not work. Emails get you in a loop from hell. There is a 3-7 day delay in correspondence and you never hear back from their "professional" for assistance. It is difficult to get any help and impossible to do a return.

DO NOT BUY ANYTHING FROM THIS COMPANY I would like to point out that I can document what I am writing with the emails sent to service, after just over 2 months the machine stops working correctly, it starts cutting a vertical line at every job, an email exchange starts with the assistance, in which I send several videos with the problem (therefore documented!), after weeks of back and forth they write to me telling me to use it to cut images as small as stamps and possibly simple, now I have spent €1100 for something unusable, assistance terrible and horrible products, I give you some advice, DO NOT BUY ANYTHING FROM THIS COMPANY, because the day you need assistance you will be left ALONE!

Ease of use, solid construction and plenty of power. Just a beast of a machine. I purchased my P20 Pro when it first came out and recently received their 5W laser. Having used the 20W with the extension to make numerous projects and gifts I was eager to see what the 5W machine would do. Let me say I was not disappointed. Powerful enough engrave and cut light wood, cardboard and even etch slate. I am VERY impressed by the output. The setup was easy as I had already done it with the P20 Plus. If I had one con it is the small print as my eyes aren't what they used to be. Now if Atezr would like me to provide another honest review they could send me one of their new L2 models or their 35W. :-)