Quality Build I am very impressed with the quality of build, a very robust machine which should equate into many hours of service. One small hiccup when the machine fired up, but with one software modification it was clear sailing from that point on. The service team was quick to respond and guide me through the adjustment. Looking forward to future product offerings!

Broken laser, long resolution Ordered an L2 36W laser which was delivered promptly. Assembly was quick, fit and finish is nice, but the laser head wouldn't move as expected in every direction - basic home function failed with no obstructions and it moves freely by hand. Sent a video of the problem and a detailed list of troubleshooting steps completed to tech support. It took a while to get tech support to agree that the unit was defective but wouldn't provide an RMA despite being within their return policy window. It took a long time, but they made it right.

Really a good laser at a good price Laser came packed very well. Assembly was super easy. They gave me a free license for lightburn, Awesome! And customer service hooked me up when their supplier was behind on honeycomb tables. They are sending me 2, yes that's 2 that are just a little bit different size. How cool is that?

Excellent Service I had a couple of minor issues with my machine and Atezr was very quick to respond and send the parts that I needed. I'm new to diode lasers and they were very helpful and understanding. One of the issues I had was with the focusing lens. Atezr didn't just send a lens, they sent the lens assembly to me so all I had to do was screw it onto the module. I am very satisfied with the service I've received.

Don't buy from them! ATEZR has lied to me since may. I won an engraver in May for mothers day contest, and they refuse to send me my prize. They won't answer my emails, nor send me what I won. Customer service is a joke. Why lie to your customers. Would never buy from them again