George Elmer
GBI purchased a power smart…lawnmower I purchased a power smart self-propelled lawn mower. On April the 10th 2023. A month and a 1/2 after I received it. The lawn mower stopped working. The engine would not start. So I called the company. And the lady told me the particular engine that I had. They have lots of problems with them and they are not selling them Anymore, they are giving refunds. I still have not gotten my refund. And every time I call,the phones do not work. I get knocked off when they say I'm next in line. Nobody answers the phones. I just want my money back. 😞
Mark Lowdon
GBCustomer service is awful!! Awful! I would tell you never to go near them. I purchased a snow blower, it worked for 10 minutes and then didn’t. That wasn’t my issue however. The customer service is pathetic! I tried to call 3 times and every time I got to the next in line I got kicked back. I emailed to which they responded once and went radio silent. Thankfully, I purchased additional protect so can send it back to the store I purchased from. You have been warned!
Geno Corradi
GBI wouldn't even give them a star if I… I wouldn't even give them a star if I didn't have to. Worst customer service out there communication sucks product knowledge sucks. Parts and personal contact, good luck!! Try getting a hold of the company before you buy their product and I guarantee you will not
USER
GBVery Poor Customer Service, Poor Quality Product I bought a PowerSmart PSSW24 24 in 2121 cc 2-stage Electric Start Gas Snow Blower on March 09, 2022. This is the first time i have used and it didn't start, It is under warranty till 2024, so trying to reach customer care. The IVR sucks, I have called 8 times and waited around 40-50 minutes each time, After waiting for so long the IVR says, Press 0 to speak to an operator and 1 to dial by name., and it got hung up. Seriously.? They need to update their outdated cheap IVR. Never buy anything from this company., Poor Quality, Poor Customer Service and Poor Reliability.
Dean Stone
GBCustomer Service VERY POOR Customer Service VERY POOR . Contact Information on Web site doesn't work or is getting ignored . I have a question that would take maybe a minute to answer by Email . Sent a Email 24 hours ago I still have not heard back .