T
GBAfter trying to reach customer service… After trying to reach customer service for 6 months and never getting past hold it's apparent they do not exist. Don't bother trying to file a warranty claim or ordering parts which YOU WILL NEED with their products as they are a scam corporation.
Mike
GBWorst Customer Service ever do not buy from this company!If it would let me I would give them a… If it would let me I would give them a "0". You call their "customer service number" and get caught in an infinite loop nobody ever comes to answer your calls
Mark Johnson
GBUpdate Hey everyone, this is not so much of a review this time but it's more of an update. Since posting my review, someone from Powersmart did finally actually respond to me via email and we did get my problem resolved. Although I did my money back, I'm not sure that I would buy anything from this company again until they get their stuff straight and drastically improve their customer service! There is absolutely no excuse for the way they treat their customers and not answering calls and come up with lame excuses that their phones don't work. Good luck to everyone else.
Clara J Frye Minor
GBI been trying to order parts for my… I been trying to order parts for my lawn mower, and the part are not list on the website. tried calling, not no response. i have email twice, still no response. the customer service for this company is so unorganized, lack any kind of communication to help when it comes to solving problem, and the part depart website is in complete. need to be update. may have to trash my lawn mower because unable to find the part needed to pick the mower, poor customer service, or should i say no customer service.
Dennis Haire
GBReally bad customer service My local repair guy won't deal with Powersmart and now I know why. On hold 45 minutes and when you are supposedly next, it disconnects you. After I devoted half a day to repeatedly calling and holding, I did speak to a rep and ordered a new part, but they sent the wrong part, so here I go again. And they don't return voice mails. Avoid this company like the plague!