Deplorable Customer Service Similar to the majority of reviews on this thread, I share the same sentiment. I have made multiple attempts to reach out to customer support regarding a battery return, but have received no response. The battery in question was intended as a backup for an electric snowblower. Although I had no issues returning the snowblower itself (due to its poor performance) through Walmart, the battery was purchased directly from PowerSmart. Unfortunately, my four emails regarding the battery have gone unanswered. It is truly disappointing to witness such a poor level of customer service from a company.

Don't buy from this company Don't buy from this company. Rated F with BBB. I bought a brand new snow blower and the first time I went to use it, the auger cable snapped off. Emailed and called them, no response. Reported to the BBB, they didn't even respond to them. Unacceptable!

Disappointed This is the worst customer service ever. I bought a snow blower that is now leaking gas. No one in my area will service this snow blower because they have hard time getting parts from this company. I tried to call to find out if there is a service area near me but I just keep getting thrown in a loop and never really actually speaking with a person. I have also sent several emails with no response. Can someone please reach out to let me know where I can get this thing serviced. I will never by any powersmart products again!!!!!!

After trying to reach customer service… After trying to reach customer service for 6 months and never getting past hold it's apparent they do not exist. Don't bother trying to file a warranty claim or ordering parts which YOU WILL NEED with their products as they are a scam corporation.

Low quality products with zero customer service and no warranty I purchased a lawnmower that was delivered on September 28, 2022. It developed some issues (won't start when hot) and on June 21, 2023 the plastic casing broke. I cannot use the lawnmower anymore because the blade is touching the ground. The item is supposed to come with 3-year warranty, but when I called 800.791.9458, a customer service number, I was on hold for 40 minutes and had to hang up. Update. Three and a half months later I get a response on TrustPilot? I commend you for your efficiency!