Deplorable Customer Service Similar to the majority of reviews on this thread, I share the same sentiment. I have made multiple attempts to reach out to customer support regarding a battery return, but have received no response. The battery in question was intended as a backup for an electric snowblower. Although I had no issues returning the snowblower itself (due to its poor performance) through Walmart, the battery was purchased directly from PowerSmart. Unfortunately, my four emails regarding the battery have gone unanswered. It is truly disappointing to witness such a poor level of customer service from a company.

I purchased a power smart…lawnmower I purchased a power smart self-propelled lawn mower. On April the 10th 2023. A month and a 1/2 after I received it. The lawn mower stopped working. The engine would not start. So I called the company. And the lady told me the particular engine that I had. They have lots of problems with them and they are not selling them Anymore, they are giving refunds. I still have not gotten my refund. And every time I call,the phones do not work. I get knocked off when they say I'm next in line. Nobody answers the phones. I just want my money back. 😞

Worst Customer service company I have… Worst Customer service company I have dealt with (Power Smart USA)trying to replace a snowblower part and no one whatsoever has helped me out at all, zero return calls zero email returns so I recommend buying a different brand for your needs I could've had used my money for a much better brand ,I hope everyone reads this and realizes this is the worst service possible YES!!! take your money somewhere else and buy better /reliable machine , I wished there were 0 stars to give .

Would give no stars if I could Would give no stars if I could. We bought a lawnmower from this company last year, needless to say not even few months after it broke. The entire front end where the front wheels and height adjustment are located snapped. Its thin plastic that holds the front end up, it snapped during a cut. Not long after that the entire rear self propelled wheel broke off at the center. Cant use it at all!!! I have sent the customer service multiple emails in the following months, and never got a reply nothing nada zilch. Now Im stuck with a $200+ mower that doesnt even work and has been used maybe 8 times. Do not waste your money here, pay more and buy something from a store or a reputable company. This place will steal your money and give you crap in return!!

Low quality products with zero customer service and no warranty I purchased a lawnmower that was delivered on September 28, 2022. It developed some issues (won't start when hot) and on June 21, 2023 the plastic casing broke. I cannot use the lawnmower anymore because the blade is touching the ground. The item is supposed to come with 3-year warranty, but when I called 800.791.9458, a customer service number, I was on hold for 40 minutes and had to hang up. Update. Three and a half months later I get a response on TrustPilot? I commend you for your efficiency!