Terrible Product, and even worse Customer Service I had purchased a PowerSmart push lawnmower to replace my old Craftsman that I had owned for 16 years. After the first season with the Powersmart, the plastic front end that holds the front wheels snapped!!! The front end was digging into my grass!!! I've been trying for 2 days to get in touch with customer service by telephone. Just as I was next in line, I get disconnected. Stay away from this company! Not just this product, but the WHOLE company!!!

Would give no stars if I could Would give no stars if I could. We bought a lawnmower from this company last year, needless to say not even few months after it broke. The entire front end where the front wheels and height adjustment are located snapped. Its thin plastic that holds the front end up, it snapped during a cut. Not long after that the entire rear self propelled wheel broke off at the center. Cant use it at all!!! I have sent the customer service multiple emails in the following months, and never got a reply nothing nada zilch. Now Im stuck with a $200+ mower that doesnt even work and has been used maybe 8 times. Do not waste your money here, pay more and buy something from a store or a reputable company. This place will steal your money and give you crap in return!!

Really bad customer service My local repair guy won't deal with Powersmart and now I know why. On hold 45 minutes and when you are supposedly next, it disconnects you. After I devoted half a day to repeatedly calling and holding, I did speak to a rep and ordered a new part, but they sent the wrong part, so here I go again. And they don't return voice mails. Avoid this company like the plague!

I wouldn't even give them a star if I… I wouldn't even give them a star if I didn't have to. Worst customer service out there communication sucks product knowledge sucks. Parts and personal contact, good luck!! Try getting a hold of the company before you buy their product and I guarantee you will not

Don't buy from this company Don't buy from this company. Rated F with BBB. I bought a brand new snow blower and the first time I went to use it, the auger cable snapped off. Emailed and called them, no response. Reported to the BBB, they didn't even respond to them. Unacceptable!