Very Poor Customer Service, Poor Quality Product I bought a PowerSmart PSSW24 24 in 2121 cc 2-stage Electric Start Gas Snow Blower on March 09, 2022. This is the first time i have used and it didn't start, It is under warranty till 2024, so trying to reach customer care. The IVR sucks, I have called 8 times and waited around 40-50 minutes each time, After waiting for so long the IVR says, Press 0 to speak to an operator and 1 to dial by name., and it got hung up. Seriously.? They need to update their outdated cheap IVR. Never buy anything from this company., Poor Quality, Poor Customer Service and Poor Reliability.

Worst Customer Service ever do not buy from this company!If it would let me I would give them a… If it would let me I would give them a "0". You call their "customer service number" and get caught in an infinite loop nobody ever comes to answer your calls

Update Hey everyone, this is not so much of a review this time but it's more of an update. Since posting my review, someone from Powersmart did finally actually respond to me via email and we did get my problem resolved. Although I did my money back, I'm not sure that I would buy anything from this company again until they get their stuff straight and drastically improve their customer service! There is absolutely no excuse for the way they treat their customers and not answering calls and come up with lame excuses that their phones don't work. Good luck to everyone else.

Worst Customer service company I have… Worst Customer service company I have dealt with (Power Smart USA)trying to replace a snowblower part and no one whatsoever has helped me out at all, zero return calls zero email returns so I recommend buying a different brand for your needs I could've had used my money for a much better brand ,I hope everyone reads this and realizes this is the worst service possible YES!!! take your money somewhere else and buy better /reliable machine , I wished there were 0 stars to give .

Customer service is awful!! Awful! I would tell you never to go near them. I purchased a snow blower, it worked for 10 minutes and then didn’t. That wasn’t my issue however. The customer service is pathetic! I tried to call 3 times and every time I got to the next in line I got kicked back. I emailed to which they responded once and went radio silent. Thankfully, I purchased additional protect so can send it back to the store I purchased from. You have been warned!