Worst customer service ever We bought snowblower in Sept. Used for first time in January. After just total of less than two hours use auger belt broke. Tried calling customer service and was placed on hold each time for over half hour just to be told there is nobody available at this time. Tried emailing support no replies. They have the worst customer service of any company. Have even gone as far as expressing my disappointment and no acknowledgement. Also no replies back for 7 to 10 days when I do email them. I have never dealt with a company with such horrible customer service.

Customer Service VERY POOR Customer Service VERY POOR . Contact Information on Web site doesn't work or is getting ignored . I have a question that would take maybe a minute to answer by Email . Sent a Email 24 hours ago I still have not heard back .

Worst Customer service company I have… Worst Customer service company I have dealt with (Power Smart USA)trying to replace a snowblower part and no one whatsoever has helped me out at all, zero return calls zero email returns so I recommend buying a different brand for your needs I could've had used my money for a much better brand ,I hope everyone reads this and realizes this is the worst service possible YES!!! take your money somewhere else and buy better /reliable machine , I wished there were 0 stars to give .

Customer service is awful!! Awful! I would tell you never to go near them. I purchased a snow blower, it worked for 10 minutes and then didn’t. That wasn’t my issue however. The customer service is pathetic! I tried to call 3 times and every time I got to the next in line I got kicked back. I emailed to which they responded once and went radio silent. Thankfully, I purchased additional protect so can send it back to the store I purchased from. You have been warned!

Power Smart is a dishonest company Power Smart is a dishonest company - at least for it's affiliates. I joined their program only to find out they have a low 2% commission - not worth promoting so I left it alone. I never received any email or communication. This morning I saw they decided to leave a negative review because they hadn't gotten any sales. What?! They didn't bother communicating at all unlike other companies and like I said, a super low commission isn't enticing. This brand is definitely unprofessional and to leave feedback when there was no interaction or communication with them. Not a brand I would recommend supporting. And judging by customer experiences this is not a brand I would want to support. Shoppers and buyers beware.