I wouldn't even give them a star if I… I wouldn't even give them a star if I didn't have to. Worst customer service out there communication sucks product knowledge sucks. Parts and personal contact, good luck!! Try getting a hold of the company before you buy their product and I guarantee you will not

Would give no stars if I could Would give no stars if I could. We bought a lawnmower from this company last year, needless to say not even few months after it broke. The entire front end where the front wheels and height adjustment are located snapped. Its thin plastic that holds the front end up, it snapped during a cut. Not long after that the entire rear self propelled wheel broke off at the center. Cant use it at all!!! I have sent the customer service multiple emails in the following months, and never got a reply nothing nada zilch. Now Im stuck with a $200+ mower that doesnt even work and has been used maybe 8 times. Do not waste your money here, pay more and buy something from a store or a reputable company. This place will steal your money and give you crap in return!!

Very Poor Customer Service, Poor Quality Product I bought a PowerSmart PSSW24 24 in 2121 cc 2-stage Electric Start Gas Snow Blower on March 09, 2022. This is the first time i have used and it didn't start, It is under warranty till 2024, so trying to reach customer care. The IVR sucks, I have called 8 times and waited around 40-50 minutes each time, After waiting for so long the IVR says, Press 0 to speak to an operator and 1 to dial by name., and it got hung up. Seriously.? They need to update their outdated cheap IVR. Never buy anything from this company., Poor Quality, Poor Customer Service and Poor Reliability.

Worst Customer Service ever do not buy from this company!If it would let me I would give them a… If it would let me I would give them a "0". You call their "customer service number" and get caught in an infinite loop nobody ever comes to answer your calls

Disappointed This is the worst customer service ever. I bought a snow blower that is now leaking gas. No one in my area will service this snow blower because they have hard time getting parts from this company. I tried to call to find out if there is a service area near me but I just keep getting thrown in a loop and never really actually speaking with a person. I have also sent several emails with no response. Can someone please reach out to let me know where I can get this thing serviced. I will never by any powersmart products again!!!!!!