I been trying to order parts for my… I been trying to order parts for my lawn mower, and the part are not list on the website. tried calling, not no response. i have email twice, still no response. the customer service for this company is so unorganized, lack any kind of communication to help when it comes to solving problem, and the part depart website is in complete. need to be update. may have to trash my lawn mower because unable to find the part needed to pick the mower, poor customer service, or should i say no customer service.

Order11290568042495454 Number Order Number : 1129056804249 I bought this electric snow blower in august of 2023. Winter has come and I had to use it. I discovered that I can’t push blower forward on concrete sidewalk. It was really difficult to push snow blower even on smooth asphalt. I sent email to the company on the January 16 and January 17. On January 19 I contacted company by phone. It looked like provided phone number belongs to a different company and not to the PowerSmart. Nobody picked up a phone. Don’t buy this terrible product. It does not work.

Power Smart is a dishonest company Power Smart is a dishonest company - at least for it's affiliates. I joined their program only to find out they have a low 2% commission - not worth promoting so I left it alone. I never received any email or communication. This morning I saw they decided to leave a negative review because they hadn't gotten any sales. What?! They didn't bother communicating at all unlike other companies and like I said, a super low commission isn't enticing. This brand is definitely unprofessional and to leave feedback when there was no interaction or communication with them. Not a brand I would recommend supporting. And judging by customer experiences this is not a brand I would want to support. Shoppers and buyers beware.

Worst customer service ever We bought snowblower in Sept. Used for first time in January. After just total of less than two hours use auger belt broke. Tried calling customer service and was placed on hold each time for over half hour just to be told there is nobody available at this time. Tried emailing support no replies. They have the worst customer service of any company. Have even gone as far as expressing my disappointment and no acknowledgement. Also no replies back for 7 to 10 days when I do email them. I have never dealt with a company with such horrible customer service.

I purchased a power smart…lawnmower I purchased a power smart self-propelled lawn mower. On April the 10th 2023. A month and a 1/2 after I received it. The lawn mower stopped working. The engine would not start. So I called the company. And the lady told me the particular engine that I had. They have lots of problems with them and they are not selling them Anymore, they are giving refunds. I still have not gotten my refund. And every time I call,the phones do not work. I get knocked off when they say I'm next in line. Nobody answers the phones. I just want my money back. 😞