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GBAfter trying to reach customer service… After trying to reach customer service for 6 months and never getting past hold it's apparent they do not exist. Don't bother trying to file a warranty claim or ordering parts which YOU WILL NEED with their products as they are a scam corporation.
Karen Fullmer Zuppinger
GBWorst customer service ever We bought snowblower in Sept. Used for first time in January. After just total of less than two hours use auger belt broke. Tried calling customer service and was placed on hold each time for over half hour just to be told there is nobody available at this time. Tried emailing support no replies. They have the worst customer service of any company. Have even gone as far as expressing my disappointment and no acknowledgement. Also no replies back for 7 to 10 days when I do email them. I have never dealt with a company with such horrible customer service.
Mike
GBWorst Customer Service ever do not buy from this company!If it would let me I would give them a… If it would let me I would give them a "0". You call their "customer service number" and get caught in an infinite loop nobody ever comes to answer your calls
Dennis Haire
GBReally bad customer service My local repair guy won't deal with Powersmart and now I know why. On hold 45 minutes and when you are supposedly next, it disconnects you. After I devoted half a day to repeatedly calling and holding, I did speak to a rep and ordered a new part, but they sent the wrong part, so here I go again. And they don't return voice mails. Avoid this company like the plague!
Alex
GBLow quality products with zero customer service and no warranty I purchased a lawnmower that was delivered on September 28, 2022. It developed some issues (won't start when hot) and on June 21, 2023 the plastic casing broke. I cannot use the lawnmower anymore because the blade is touching the ground. The item is supposed to come with 3-year warranty, but when I called 800.791.9458, a customer service number, I was on hold for 40 minutes and had to hang up. Update. Three and a half months later I get a response on TrustPilot? I commend you for your efficiency!